Customer Service Representative

Customer Service Representative

At Central Alabama Electric Cooperative (CAEC) our heroes wear headsets, not capes. If you are a champion of people, a solver of problems, and the calm in the storm, we'd like to see if the headset fits.

Member/customer-centric individuals to serve as the face and voice of CAEC and our wholly owned fiber-to-the-premise broadband subsidiary, Central Access, Inc. who:

• Enjoy helping people and creating positive experiences through exceptional service.
• Adapt quickly when priorities change and aren't afraid of learning new things.
• Stay calm, professional, and positive when dealing with upset members/customers or in high-pressure situations.
• Believe teamwork matters and willingly jump in to help coworkers succeed.
• Take ownership of member concerns and stay with difficult problems until they are fully resolved.

You will often be the first face our members and customers see, and the first voice they hear. You will have the opportunity to build their trust and represent our values to them day in and day out through:

• →Professional phone, in-person, and digital interactions.
• →Thorough research of their concerns and high quality resolution to billing, account, payment, and service-related issues.
• →Supporting outage response, emergency operations, and on-call responsibilities.

CAEC is an Equal Opportunity Employer and a Drug Free Workplace