Registered Nurse (RN) – Full-Time Remote Triage | Weekdays & Weekends | Compact License Required + CA, NY, MA & IL

Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you’ll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states.

This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

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  Respond to inbound and outbound calls for a multi-state nurse triage service

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  Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients

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  Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform

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  Provide clinical assessments via phone or patient portal based on established protocols

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  Support providers with administrative and clinical tasks, including:

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    Medication refill requests per protocol

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    Provider notification of critical results

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    Post-discharge and post-operative follow-up coordination

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  Facilitate referrals and assist with prior authorization requests requiring clinical input

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  Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed

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  Participate in Remote Patient Monitoring (RPM) programs, including:

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    Monitoring vital signs

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    Educating patients on chronic disease management (diabetes, hypertension, COPD)

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  Screen and qualify patients for clinical trials and provide patient education

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  Take on additional responsibilities to support team success and patient outcomes

• Associate’s or Bachelor’s Degree in Nursing

• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU

• Prior telephone triage experience using electronic triage systems

• Experience working with two or more EHR platforms

• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license

• Willingness to obtain additional state licenses as requested

• Strong teamwork and collaboration skills

• Ability to step into a leadership role when needed

• Excellent customer service, empathy, and communication skills

• High attention to detail and documentation accuracy

• Strong organization and time management skills

• Private, HIPAA-compliant home workspace

• Ability to sit for extended periods and use a headset

• Broadband internet access

• Ability to house company-issued equipment

• Participation in staff meetings via phone or video

• Fast-paced and collaborative

• Adaptable to change and able to manage stress effectively

• Occasional overtime or schedule adjustments as needed