Associate Customer Service Representative

United States·Tacomamid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Washington Water Service Job Description: California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States.

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Customer Support SpecialistCustomer

Washington Water Service

Job Description:

California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values—integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship—and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact.

Summary

The Associate Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in Puyallup, WA.

Accurately balance and complete a daily cash report
Takes customer orders and provides high-quality customer service as necessary
Assists customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality
Enters data into the computer as required with speed and accuracy
Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawers, and prepares bank deposits
Edits meter reading, writes and resolves service orders, folds, and stuffs bills as requested
Updates customer accounts as needed
Corresponds with customers regarding metered billing status
Scans and saves service orders files customer and system service orders
Participates in the Company's Continuous Improvement Process
Performs work on-site in the assigned office location
Performs other similar duties as assigned

Account skills for compiling adjustments and completing deposits
Fast and accurate data entry skills
Proficient with Outlook, Microsoft Word and Excel
Proficiency required in handling and balancing cash
Knowledge of English usage, spelling, grammar, and punctuation
Knowledge of office methods and equipment, including filing systems
Knowledge of principles and practices of customer service
Ability to operate a personal computer and other office equipment
Ability to manage multiple tasks accurately and with good humor
Ability to take initiative to address and resolve problems

Requirements

~1 min read

High school diploma or GED
Five years of customer service experience in an administrative or clerical capacity
Excellent customer service skills with a pleasant and professional manner
Must be available to work extended hours as required for customer needs
Valid State Driver's License

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawai'i Water Service, New Mexico Water Service, Texas Water Service, and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.