EVENT OPERATIONS AND TRAINING MANAGER- CAMERON MITCHELL PREMIERE EVENTS

The Event Operations and Training Manager leads and supports the teams and systems that deliver exceptional hospitality across CMPE events. This role develops Event Coordinators, servers, and bartenders; maintains consistent training and service standards; and partners closely with Sales, Operations, Culinary, Staffing, Human Resources, and leadership to ensure events are planned and executed seamlessly. Through hands-on coaching, operational oversight, clear communication, and continuous improvement, this role helps create memorable guest experiences while supporting efficient and accountable event operations.

• Genuine Hospitality: Champion and consistently model CMPE’s culture, philosophies, and commitment to exceptional hospitality.
• Associate Leadership: Lead, coach, develop, and hold associates accountable to CMPE standards.
• Communication & Collaboration: Build strong working relationships across Sales, Operations, Culinary, Staffing, Human Resources, and other departments.
• Training & Development: Create a culture of learning through organized training, coaching, and clear service standards.
• Operational Excellence: Pay attention to detail, identify opportunities to improve efficiency, and support consistent event execution.
• Teamwork & Flexibility: Partner with the CMPE team and provide hands-on operational support when needed.

• Lead and Develop the Team: Provide direct supervision, coaching, and development for Event Coordinators, servers, and bartenders. Conduct annual performance evaluations for Event Coordinators and support accountability to CMPE standards.
• Recruit, Hire, and Onboard: Partner with the General Manager, Staffing Coordinator, and HR Manager on interviewing, hiring, onboarding, and training Event Coordinators, servers, and bartenders to support appropriate staffing levels. Ensure proper orientation in collaboration with the HR Manager and General Manager.
• Build Training Programs: Maintain accurate and organized training documentation, materials, and completion records. Lead, coach, and develop the FOH Lead Trainer team; develop and maintain the bartender training program and standards; facilitate CMPE 101 orientation and quarterly FOH training workshops; and develop and facilitate regular Event Coordinator training workshops.
• Set Team Communication Rhythms: Plan and lead quarterly server and bartender meetings, facilitate monthly Event Coordinator meetings, and oversee the development and implementation of the weekly event pit stop.
• Oversee Event Coordinator Scheduling: Create, maintain, and communicate Event Coordinator schedules. Manage and maintain the Event Coordinator request-off calendar and collaborate with the Staffing Coordinator on staffing needs.
• Maintain Service Standards: Conduct routine event audits and on-site observations to evaluate adherence to CMPE service standards, operational procedures, safety requirements, and guest experience expectations.
• Partner Across Departments: Attend and actively participate in weekly BEO and Operations meetings, as well as departmental, operational, and event-related meetings as requested. Foster strong communication and collaboration across Sales, Operations, Culinary, Staffing, and other departments to support seamless event planning and execution.
• Support Event Operations: Serve as an Event Coordinator when operationally necessary to support event execution and staffing needs. Assist the Operations team with maintaining and updating required item information in Caterease.
• Recognize and Report: Coordinate the quarterly Milkshake Award and provide the General Manager with a bi-weekly operational recap.
• Improve How We Work: Identify opportunities to improve operational efficiency and collaborate with the Staffing Coordinator to support effective staffing and event operations.

This is an active, hands-on role in a fast-paced event and hospitality environment. The role may require:

• Being on your feet and moving throughout the majority of a shift or event.
• Lifting and carrying items weighing up to 30 pounds.
• Bending, reaching, standing, walking, and performing repetitive movements as needed throughout the shift.

Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.