Stock Experience Host

The Stock Guest Experience Host is a back-of-house anchor with a front-of-house flair. Your primary focus is driving logistics, receiving freight, keeping stockrooms organized, and maintaining a fully replenished sales floor. When store traffic surges or operational needs shift, you step onto the floor to deliver high-energy guest service, guide play, and support interactive guest experiences.

• Receive, count, and log inbound shipments into inventory management systems; track discrepancies and vendor shortages.
• Keep the sales floor fully stocked and organized to support high-volume merchandise pushes and floor resets.
• Conduct cycle counts, inventory audits, and support twice-yearly physical inventory prep.
• Maintain clean, organized Back-of-House (BOH) areas, including stockrooms, break rooms, and supply closets.
• Manage damage processing, and store supply inventory.
• Communicate stock levels and inventory needs directly to store leadership.

• Step onto the sales floor during peak times to welcome families, assist customers, and answer product questions.
• Lead or assist with interactive activities, toy demos, and crafts (e.g., slime-making) when coverage is required.
• Support character meet-and-greets as a mascot handler, managing lines and guest flow safely.
• Perform custom greetings and help maintain a magical, high-energy environment.

• Ring up purchases at the register and make personal product recommendations to support store sales goals.
• Assist with opening/closing store procedures, safety walk-throughs, and ongoing sanitization of play and retail zones.

• Experience: Background in retail stockroom management, inventory logistics, or customer service.
• Tech Skills: Experience with inventory tracking software and retail POS systems preferred.
• Mindset: Flexible, detail-oriented, highly organized, and comfortable engaging with children and families.
• Eligibility: Must be 18+ and authorized to work in the U.S.

• Ability to stand, walk, bend, reach, push, pull, and lift up to 45 lbs continuously for shifts up to 8 hours.
• Comfort climbing ladders and operating manual or electrical stock equipment safely.
• Exposure to theatrical lighting effects (LEDs, flashing lights) and occasional outdoor elements during receiving.