Field Service Representative

CAMP is currently seeking a Field Service Representative (FSR) to cover our Western United States and Canada region (CA, OR, WA, MT, WY, ID, UT, AZ, NV, AK, BC, AB). 

CAMP’s FSRs are the face of CAMP to our customers.  Although customers receive services through frequent interaction with their aircraft analysts, these interactions are conducted over the phone.  For most customers, interaction with their FSR is the only face-to-face contact they have with CAMP.  Thus, this position is critical to our customer success initiatives.

CAMP FSRs provide customer support, system training, and overall solutions engineering for new and existing customers, driving to a successful outcome for both the customer and CAMP.  The CAMP FSR is a confident presenter with exceptional customer service skills and strong technical aptitude.  The ideal candidate must be a self-motivated, detail-oriented, aviation professional who is comfortable working alone and in collaboration with a team.

• →Conduct a program of on-site customer meetings to establish and maintain strong relationships
• →Use a consultative approach to understand customer work processes and pain points, in order to determine and offer solutions that best meet customer needs
• →Understand the CAMP vision for products and features and evaluate various approaches to implement effective solutions that deliver the maximum business value for customers
• →Promote, plan, and execute customer training, demos, and seminars in various settings (both at customer sites and at various industry events)
• →Capture, troubleshoot, and escalate technical issues reported by customers
• →Support coordinated activities between the various CAMP business units
• →Participate in industry and OEM events, organizations, and associations
• →Position requires extensive travel within, but not limited to, the Western region (four days per week 80% / typically Mon-Thurs)

• 4-7 years’ experience in aviation maintenance, aviation management, technology engineering, consulting or professional services or an equivalent combination of these 
• Knowledge of regulatory requirements from various regulatory bodies
• Experience performing needs assessments and making recommendations based on the discovered requirements
• Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
• Ability and willingness to share knowledge and expertise among various organizations within the company
• Ability to work in a team environment and demonstrate strong problem-solving skills
• Capability to schedule time and travel with flexibility to handle varying workload and meet deadlines.
• Ability to multi-task and work multiple projects simultaneously
• Excellent public speaking, written and interpersonal skills
• Proficient in Microsoft Office suite
• Fluent in English and other languages dependent on region supported (spoken and written)

• Experience working for a Continuing Airworthiness Management Organization (CAMO), FAA Part 91, Part 135 or Part 145 organizations
• Certification as a mechanic with experience utilizing the privileges of this certification
• Experience using maintenance tracking applications. CAMP/Cescom/Avtrak/MyCMP experience a plus.
• Additional spoken and written languages
• Prior instructor or training provider experience
• FAA A&P/IA license or EASA Part-66 license preferred. License does not need to be current