Helpdesk Analyst

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Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

The Helpdesk Analyst provides L1–L2 IT support across Camunda and is the first point of contact for our global, fully-remote team. In this role you’ll combine solid technical troubleshooting with clear, friendly communication to keep colleagues productive, guide them through issues, and make sure they feel supported and heard. You’ll own tickets from initial request through resolution or escalation, contribute to a culture of continuous improvement, and collaborate closely with Enterprise Technology, InfoSec, and other stakeholders.

Curious about the kind of challenges you'll work on at Camunda? Watch this quick 30-minute talk from our engineers to learn more about the new Camunda Exporter and how we’re solving complex problems at scale

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• Ability and/or willingness to use our product

• You bring a strong foundation in IT support, genuine curiosity for how tools work, and a calm, service-oriented approach to helping colleagues. You are structured and reliable in how you manage tickets, comfortable working independently in a remote, global environment, and you care about doing things securely and consistently while always looking for ways to improve how we work.

• Significant hands-on experience in an IT helpdesk / service desk / technical support role (typically around 3+ years), or clearly equivalent practical experience in a similar environment.

• Practical experience supporting end users in a remote, SaaS-driven environment, including Windows and macOS devices and tools like Google Workspace, Slack, Zoom, and Jira/Confluence.

• Strong general troubleshooting and problem-solving skills, including the ability to research and test solutions independently.

• Clear, empathetic written and verbal communication in English, with the ability to explain technical topics in simple, user-friendly language.

• Proven experience working with a ticketing system (categorization, prioritization, SLAs, documentation) and following defined processes, including basic security and identity-verification steps. 

• Experience with MDM-managed environments (e.g., enrolment, compliance checks, app deployment) and first-line MDM troubleshooting.

• Experience supporting a fully remote, globally distributed workforce across multiple time zones.

• Additional spoken/written languages beyond English.

This role is an existing vacancy

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