Property Manager

The Property Manager is responsible for heading up the property management team for the property or portfolio as assigned and for ensuring the performance of the duties outlined below.

Under the direction of the Director, Property Management, the incumbent’s responsibilities involve the following functions and activities:

• Is responsible for expense control and maximizing value received for dollar spent.
• Is responsible for the day-to-day operations of the property and its employees, and contractors associated with the assigned property.
• Coordinating the maintenance of mechanical, electrical, plumbing, and HVAC systems, as well as the materials, supplies, tools, and equipment necessary for the building operation.
• Provide guidance, leadership, and direction to Assistant Property Managers, Property Administrators, Building Operators, and support staff.
• Ensure records and data pertinent to the various operations are kept in an orderly fashion.
• Is responsible for the preparation of premises for tenant occupancy.
• Is responsible for operating the properties within the approved property budget.
• Is responsible for the maintenance of good landlord/ tenant relations. This includes regular site tours and meetings with tenants and landlord/client.
• Is responsible for all aspects of purchasing, security, life safety systems, employee relations for operating personnel, utilities, capital improvements, day-to-day repairs and maintain within the guidelines set by the client. This includes approving all purchase orders and related invoices.
• Is responsible for establishing and monitoring of ongoing preventative maintenance programs in each property, constantly analyze these programs, ensuring that the programs are being carried out, and training and coaching staff in this regard where necessary.
• Is responsible for establishing and maintaining an ongoing system of property information so as to ensure that all relevant materials such as original drawings, specifications, value and rental values, and current physical descriptions are readily available.
• Contributing and compiling a general information bank in all relative work areas.
• Is responsible for preparing and obtaining approval from the owners of the annual property budget, monitoring and analyzing to ensure the budgets and contracts are on target, while maintaining the highest possible results
• Is responsible for regularly inspecting the property using approved forms and standards to assure that all established programs are being carried out efficiently and properly, and to verify that proper maintenance is being done, and determine conditions which may require further action.
• Is responsible for generating a monthly detailed report on the activity generated for each property and communicating objectives, problems, and innovations to the owners. The report is to discuss financial, operational, leasing, and tenant matters in detail.
• Is responsible for assisting leasing agents in all aspects of new and renewal tenant leasing and including obtaining cost estimates for the installation of new and renewal tenants and contracting for tenant improvements. Review all offers received in detail and provide concise written recommendations to the owner/ asset managers.
• Is responsible for the review of all leases and preparation of Lease Summaries, for input into the accounting systems.
• Is responsible for reviewing all tenant improvement plans, ensuring that they meet regulatory requirements and coordinating construction within the building. Prior to move in, the Property Manager is to ensure that the lease is fully executed.
• Ensuring the landlord’s obligations to the tenants are satisfied in accordance with the lease documents, and to ensure that the tenants perform in accordance with the agreement to lease. Special attention is to be given to tenant insurance. This also includes timely collection of rents and the collection of arrears.
• Is responsible for preparing and submitting concise presentation/written reports on property management concerns/functions to Owner, Asset Managers, or Director, Property Management as required.
• Is responsible for inspecting the property on a regular basis and implementing programs necessary to maintain the buildings to the highest possible standard.
• Is responsible for reviewing all acquisitions with the Director, Property Management to ensure that Avison Young’s needs are served in the most efficient and profitable manner.
• Is responsible for familiarizing themselves with the terms, conditions, and responsibility of the Management Agreement pertaining to the property and execute obligations contained therein, in relation to Property Management.

• Develop short and long-term marketing strategies for the properties, as required.
• Co-ordinate tenant and customer relations and implement comprehensive communications strategy.
• Project the properties image in line with the Owner and Avison Young posture as a good corporate citizens and business leaders in the community.
• Foster positive tenant, consumer, community, and philanthropic relationships.
• Initiate market research programs and keep current on market area changes, consumer, and business trends as well as industry and competitive activities.
• Plan and execute special projects as required.

The specific accountability of the position requires the incumbent to:

• Finance: ensure that monthly reports and annual budgets are established and maintained, and that client reporting deadlines are met.
• Personnel: assure that manpower needs are met with the highest quality staff in the most efficient and professional manner.
• General Projects: ensure that the buildings are maintained to the standards set by Avison Young and the real estate industry at large.

Education and Work Experience:

• Bachelor’s Degree, preferably in business, real estate, or finance
• Commercial Real Estate Course Work and CPM or RPA designation a plus
• Candidate will possess four to seven years related experience
• Strong understanding of commercial real estate, financial terms and principals and can analyse and conduct complex financial and business decisions
• Proven record of providing excellent internal and external customer service

Knowledge and Skills:

• Ability to effectively resolve situations or complaints from tenants, employees, or management
• Proficient in Microsoft Word and Excel
• Experience with Jenark, Yardi, MRI software and Kardin budgeting package a plus
• Ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business-related documents
• Strong time management and organizational skills; must be detail oriented
• Knowledge of federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.

Avison Young practices as an equal opportunity employer in all services locations around the world.  We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially. 

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY!