Quality Control Senior Specialist

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

We are currently seeking a Senior Quality Control Specialist. This is a full-time, in-office role 5 days per week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the Canadian market, as well as various business systems and application support for customer service operations. The ideal candidate is detail-oriented, collaborative, and experienced in both product QC and IT/system support.

• Follow up on product quality issues and escalations from end-customers, COMPANY departments (Service, Sales, Logistics, etc.), and other channels
• Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
• Prepare weekly QC reports including service (QC) KPIs and operation status reports for key COMPANY stakeholders
• Coordinate onsite warehouse QC operations such as rework, new product inspection (CET), returned product inspection, and product scrap
• Manage data recording, keeping, and reporting from product rework, inspection, and scrap results
• Validate monthly QC expense invoices received from registered vendors
• Manage service (QC) expense claims (e.g., rework) and submit them to Suwon/Factory under COMPANY finance guidelines
• Provide day-to-day service business system/application support on user demands and inquiries, responding with timely resolutions
• Act as system admin for maintenance, enhancement, and error reporting on service business systems/applications
• Submit requests/escalations to regional/Suwon support groups for data or system changes as required
• Serve as SME supporting user training and testing in development/production environments
• Support implementation of SEC global security/compliance requirements on service-operated systems

• Bachelor’s Degree or equivalent work experience preferred
• Minimum 3 years of experience in product quality control management
• Minimum 3 years of experience in IT support, IT coordination, or a similar role
• Experience coordinating onsite quality control operations with multiple sites/groups
• Experience with continuous improvement in business system/process implementation
• Experience working with CRM platforms such as SAP CRM or similar systems
• Experience in the consumer electronics industry is an asset
• Strong knowledge of product quality control operations (rework, inspection, scrap)
• Technical troubleshooting, diagnosing, and problem-solving abilities across various IT platforms
• Familiarity with basic networking, security standards, APIs, and system integrations
• Fluent Korean/English language skills are an asset
• Valid driver’s license required (frequent visits to warehouse in Halton Hills, Ontario)

The salary range for this role is $65K to $75K. Your final compensation will reflect your years of experience and beyond the numbers, we’re proud to offer a holistic package that includes:

• Generous time off: Start with 3 weeks of vacation.
• Comprehensive benefits package: Includes medical, dental, vision and a health spending account.
• Retirement support: Company-sponsored RRSP matching program to help build your financial future.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.

We’re committed to supporting your success every step of the way.  What are the next steps?

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team.  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.