Retail Coordinator

Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator off recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.

The Retail Coordinator is a national support role within Canlan Sports' Retail Division. Reporting to the Director of Retail, this position supports both Food and Beverage and Sport Shop operations across multiple locations.

The successful candidate must have previous restaurant experience, along with knowledge of food and beverage operations, inventory management, purchasing, customer service, and retail operations. Restaurant or food and beverage management experience is considered a strong asset.

• Support restaurant, Food and Beverage, and Sport Shop operations across Canlan facilities.
• Ensure compliance with approved pricing, inventory standards, and established operating procedures.
• Maintain approved par levels for each restaurant and retail store.
• Monitor inventory levels and ensure appropriate stock availability while maintaining inventory targets and minimizing excess stock.
• Assist the Director of Retail with annual purchasing and booking orders.
• Support inventory controls, purchasing processes, and stock management for both Food and Beverage and Sport Shop operations.
• Assist with menu design, printing allocations, promotions, and customer engagement initiatives.
• Support sales growth, customer service improvements, and consistent merchandising standards across locations.
• Assist with purchasing apparel, prizes, uniforms, restaurant supplies, and retail inventory.

• Assist in training Food and Beverage Managers, Restaurant Managers, and Sport Shop Supervisors.
• Develop and update standard operating procedures (SOPs), training materials, and on-the-job training resources.
• Provide training and support for restaurant operations, customer service, sales, and merchandising.
• Support skate-sharpening training where required.
• Train new and existing managers on Shift4 POS and Yellow Dog inventory management systems.
• Assist with retail hiring, onboarding, and ongoing employee development.

• Enter and maintain SKU information in Shift4 and Yellow Dog systems.
• Act as the Yellow Dog project lead and subject matter expert.
• Provide POS troubleshooting and technical support.
• Review Secret Shopper and Steritech reports and coordinate follow-up actions with the Director of Retail.
• Assist with annual OSV activities as required.
• Work with Facilities on the implementation of Shift4 enhancements.
• Maintain consistent inventory, operational, and service standards across all locations.

• Work closely with the Director of Retail to support facility operations and improve sales, profitability, purchasing practices, inventory turnover, and operating standards.
• Provide guidance and operational support to Restaurant Managers, Food and Beverage Managers, and Sport Shop Supervisors.
• Support each facility in achieving its Annual Operating Plan.
• Help protect the Canlan brand by ensuring consistent service quality, operational efficiency, and customer satisfaction.

• A college or trade school certificate or university degree in Hospitality Management, Restaurant Management, Retail Management, or a related field is preferred.
• Mandatory: Previous restaurant experience is required. Candidates without restaurant experience will not be considered.
• Experience in Food and Beverage operations, including restaurant inventory, purchasing, customer service, and daily operations.
• Food and Beverage or Restaurant Management experience is a strong asset.
• Retail management experience is preferred.
• One to two years of experience in retail, restaurant operations, or Food and Beverage, preferably within a regional or national franchise chain.
• Strong understanding of inventory management, stock control, purchasing, and POS systems.
• Experience with Shift4 POS, Yellow Dog, or similar inventory management systems is an asset.
• Strong customer service, sales, communication, and business development skills.
• Ability to work effectively under pressure, manage competing priorities, and meet deadlines.
• Self-motivated, professional, adaptable, and able to work independently and collaboratively.
• A passion for customer service and the ability to thrive in a fast-paced, high-energy environment.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.

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