Medical Office Assistant - Biloxi Outpatient Clinic

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

• The Medical Office Assistant answers all incoming calls; greets and directs visitors who enter the CBHS Outpatient Clinic; takes and processes payments from clients.
• Additional responsibilities include assisting with the verification of benefits for new clients, scheduling follow-up appointments at client check-out, supporting the Clinic Manager, and Outpatient Clinic staff as needed.

• →Greets clients and vendors entering the clinic is a pleasant, professional manner
• →Provide new clients with intake and new client forms as well as copies of clinic policies and legally required documents.
• →Verifies insurance benefits for all new clients.
• →Take payment upon check-in for all new and established clients.
• →Responsible for reconciling end of day cash collections.
• →Demonstrate an ability to enter, coordinate, and adjust patient appointments as needed for all clinicians.
• →Demonstrate the ability to maintain and communicate multiple schedules for each clinician.
• →Ensure that the clinic has daily schedules available to clinical staff.
• →Coordinate with Manager and Medical Administrative Specialist to incorporate blocks into clinician’s schedule to identify all available time slots for scheduling purposes.
• →Assist with creating and uploading the upcoming scheduled appointment report file into Tavoca on a daily basis to confirm appointments prior to 48 hours of service.
• →Assist in maintaining Back Fill List for all clinicians via Microsoft Teams and all appointments canceled within 48 hours will be backfilled.
• →Demonstrate the ability to effectively communicate and assist outside providers, physicians, and other referral sources in scheduling initial and follow-up appointments for clients.
• →clinicians via Microsoft Teams and all appointments canceled within 48 hours will be backfilled.
• →Demonstrate the ability to effectively communicate and assist outside providers, physicians, and other referral sources in scheduling initial and follow-up appointments for clients.
• →Provide excellent customer service to both clients and internal or external referral sources.
• →Assist as needed in collecting and entering new patient demographics and update information as needed.
• →Assist as needed in the office/clerical requirements in the clinic.
• →Answer the phones exhibiting professional telephone etiquette within three rings
• →Attends staff meetings as required.
• →Maintain confidentiality and adherence to the Organization’s policies regarding Protected Health Information.
• →Assists in performing other duties as required by management.
• →Meet Key Performance Indicators 100 % of the time.
• →Must complete all required trainings within specified timeframes.
• →Additional duties as assigned.
• →Meets all Key Performance Indicators (KPIs). 

• Must have a high school diploma and one (1) or more years' experience as front desk medical office personnel.
• Prior word-processing and computer knowledge experience are required.