Business Analyst – Cards & Digital Payments

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry.

Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork.

We are dedicated to fully supporting our clients as they respond to challenges and opportunities in Banking, Capital Markets, Finance, Risk & Compliance, Insurance, and Wealth & Investment Management.

Experience Capco for yourself at capco.com.

You want to Own Your Career. You're serious about rising as far and as fast as your work and achievements can take you. And you're ready to write the next chapter of your career story: a challenging and rewarding role as a Business Analyst – Cards & Digital Payments at Capco.

You are passionate about the evolving payments landscape and enjoy bridging the gap between business needs and technology. You thrive in dynamic environments where you can contribute to innovative payment solutions, optimise business processes and make a tangible impact for clients.

As a Business Analyst – Cards & Digital Payments, you will support our clients in transforming and optimising their card payment products, processes and digital customer experiences.

Working closely with business and IT stakeholders, you will translate business needs into effective functional solutions and contribute to digital transformation initiatives within the financial services industry.

You will play a key role in analysing existing payment processes, identifying improvement opportunities and ensuring the successful alignment of business objectives and technological solutions.

• Building and maintaining strong collaborative relationships with internal and external stakeholders.

• Working closely with clients to define, develop and optimise their product and transformation roadmaps.

• Gathering, analysing and documenting business and functional requirements.

• Analysing and optimising card payment products, processes and customer journeys.

• Translating business requirements into functional specifications, user stories and acceptance criteria.

• Contributing to complex digital transformation initiatives within the payments ecosystem.

• Analysing existing business processes, identifying opportunities for improvement and supporting the implementation of effective solutions.

• Collaborating with business and technical teams throughout the product development and delivery lifecycle.

• Ensuring alignment between business objectives, customer expectations and technological solutions.

• Minimum 5 years of relevant professional experience.

• Proven experience as a Business Analyst, Product Owner, Product Manager, Product Expert or in a similar role.

• Solid functional knowledge of card payment products and processes, including a good understanding of the broader card payments ecosystem.

• Good understanding of the Belgian card payments market, including digital wallets, payment solutions and related products such as Edenred.

• Experience acting as the link between business and IT stakeholders, translating business needs into functional solutions.

• Experience gathering and analysing requirements and translating them into functional specifications, user stories and acceptance criteria.

• Experience contributing to digitalisation and business transformation projects.

• Strong understanding of business process analysis and process modelling.

• Experience working in an Agile environment.

• Fluency in English is required, both written and spoken.

• Good command of either Dutch or French, both written and spoken.

• Strong customer-oriented mindset with a focus on delivering business value.

• Excellent analytical and critical thinking skills.

• Results-driven, proactive and solution-oriented attitude.

• Structured and organised approach to work, with strong attention to detail.

• Excellent communication and stakeholder management skills.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Adaptability and willingness to take ownership in a dynamic consulting environment.

If this sounds like you, we would love to hear from you.