Business Change Analyst - Wealth, Investment & Asset Management

Location: London (Hybrid) | Practice Area: Wealth & Asset Management | Type: Permanent

Shape the future of Wealth & Asset Management through strategic business transformation, enhanced customer experiences and smarter, AI-enabled ways of working.

Join Capco’s Wealth & Asset Management practice as a Business Analyst, working with leading financial institutions to deliver strategic transformation programmes and meaningful business change.

You will collaborate with business and technology stakeholders to improve processes, enhance customer journeys and translate complex business requirements into practical solutions.

Working across multiple levels of seniority, you will support end-to-end change initiatives, combining business analysis expertise with Agile delivery methodologies and a collaborative consulting approach.

You will also explore approved AI tools and AI-enabled workflows to enhance analysis, improve productivity and support better decision-making, while maintaining human oversight and responsible AI practices.

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  Partner with business and technology stakeholders to gather, analyse and document requirements, facilitate workshops and produce functional specifications and user stories.

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  Analyse and improve business processes and customer journeys, identifying opportunities for efficiency, automation and responsible AI-enabled working.

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  Support end-to-end change initiatives, from business case development through to test planning, User Acceptance Testing (UAT) and implementation.

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  Collaborate with cross-functional teams, external partners and client stakeholders to deliver change using Agile and other appropriate project methodologies.

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  Interpret complex information, reconcile discrepancies and develop actionable recommendations, using approved AI-assisted analysis where appropriate, with human validation of outputs.

• Experience as a Business Analyst within Financial Services, with essential knowledge of Wealth & Asset Management products, processes and operating models.

• Experience in requirements gathering, process mapping, process re-engineering, customer journey analysis and producing functional specifications and user stories.

• Understanding of change management and project delivery methodologies, including Agile, with experience supporting projects from business case through to testing and implementation.

• Effective stakeholder engagement, communication and workshop facilitation skills, with the ability to collaborate across technical and non-technical teams.

• Analytical thinking, problem-solving capabilities and an interest in using approved AI tools and automation to improve analysis, with appropriate judgement and responsible AI practices.

• Experience delivering transformation programmes within Wealth Management, Asset Management or investment platforms.

• Knowledge of digital transformation, operating model change and business process optimisation in regulated financial services.

• Experience working with Agile delivery teams, Product Owners, technology specialists and third-party providers.

• Exposure to AI-enabled business analysis, intelligent automation or emerging AI capabilities, including governance and review.

• For senior-level candidates, experience supporting or managing Business Analyst teams and contributing to project planning.

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