Principal Consultant | Insurance Operations Transformation (Manager/Senior Manager Big 4)

Principal Consultant – Insurance Operations, Underwriting & Claims

Location: Hong Kong (Hybrid) | Practice Area: Insurance | Type: Permanent

Capco is seeking an experienced Principal Consultant to join our Hong Kong Insurance practice, leading complex transformation engagements across Operations, Underwriting, and Claims for Life, Health, and General Insurance clients.

This is a high-impact client-facing role focused on helping insurers modernise operating models, optimise customer and claims journeys, embed digital and AI-enabled capabilities, and deliver measurable business value. You will act as a trusted advisor to senior stakeholders while leading multidisciplinary teams across strategic transformation programmes.

• →Lead end-to-end insurance operations, underwriting, and claims transformation engagements across Hong Kong and APAC markets
• →Design and implement target operating models, process optimisation initiatives, and AI-enabled operational improvements across Life, Health, and General Insurance
• →Advise senior client stakeholders including COO, CUO, Head of Claims, and Operations leaders on transformation strategy and execution
• →Lead cross-functional programme delivery teams spanning consulting, technology, operations, data, and vendor partners
• →Contribute to business development, proposition development, thought leadership, and mentoring across the Insurance practice

• 9–12 years of experience across consulting and insurance operations, underwriting, or claims transformation within Life, Health, or General Insurance
• Strong expertise in underwriting frameworks, claims operations, process optimisation, and insurance operating model transformation
• Experience delivering large-scale transformation programmes involving core insurance platforms such as Guidewire, Duck Creek, LifeAsia, or PolicyAsia
• Strong stakeholder management, programme leadership, and communication skills with the ability to influence senior executives in regulated environments
• Professional fluency in English, Cantonese, and Mandarin

• Experience with AI, intelligent automation, workflow tooling, or GenAI-enabled use cases within underwriting or claims operations
• Knowledge of Hong Kong Insurance Authority regulations including HKRBC, GL21, GL36, IFRS 17, and PDPO
• Certifications such as PMP, PRINCE2, Lean Six Sigma, Scrum, ANZIIF, CII, FLMI, ACS, or AIC
• Experience contributing to proposals, RFP responses, and insurance consulting business development initiatives
• Postgraduate qualifications such as MBA, MSc, Actuarial, or related disciplines

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.