Patient Care Representative (Falmouth)

· Advocates for the patient’s appointments, and healthcare needs

· Communicate unresolved issues to manager or designee to facilitate timely interventions

· Demonstrate excellent communication skills effectively and efficiently

· Maintains accurate records of all calls and corresponding details

· Efficiently field patient questions and concerns

· Process messages and report to the respective physicians and their teams, whenever necessary

· Attends and actively participates in team meetings

· Answers phones in accordance with department standards to achieve expected goals

· Communicates effectively and efficiently when in the call center assignment

· Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

· Ability to read, write and communicate in English at the level of a high school graduate

· Ability to work independently in a fast paced environment

· Excellent telephone and communication skills

· Strong interpersonal, customer service and time management skills

· Experience with current office technology, proficient with computer office applications

· Minimum of one year experience in a clinical setting preferre