Process Manager - Customer Fulfilment

United Kingdom·Nottinghammid

OtherManager

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Quick Summary

Key Responsibilities

Proactive Risk Management: Own the risk profile of the process, proactively managing risks across day-to-day operations and when embedding change.

Technical Tools

OtherManager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Process Manager - Customer Fulfilment

About the Role

~1 min read

We're looking for a seasoned Senior Associate Process Manager to join our Customer Fulfilment Process Management Team. You will be responsible for driving end-to-end process excellence, proactively mitigating risk, and optimising supplier performance to deliver exceptional customer outcomes. You will specialise in the management of customer communications, card issuance, and incoming mail processes, ensuring that our operations are resilient, compliant, and continuously improving.

Responsibilities

~1 min read

Attention to Detail: A keen attention to detail, to be able to understand key operational processes, systems and technology
Strategic Prioritisation: The ability to effectively manage competing priorities, with clear communication to stakeholders
Influential Collaboration & Delivery: Skilled at navigating the organisation to build consensus, secure stakeholder buy-in, and successfully drive change
Strong Judgement: Ability to balance business goals with an unwavering focus on the customer

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