Product Design Director - Risk Design

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Product Design Director to lead our Anti-Money Laundering and Compliance & Ethics teams. These teams sit within our larger Risk and Audit Design portfolio, which is part of Capital One’s Experience Design organization. 

These teams are leading, and are responsible for, our innovative experiences that power our AML and Compliance platforms, keeping Capital One and our customers safeguarded in a well managed and effective manner. As a People Leader, you will lead the AIML and Compliance & Ethics portfolios, which consists in total of 10 - 12 product designers. Your ability to navigate complexity, delegate, and empower your teams will be vital to success in this role. Familiarity with AI tools and application of them in improving workflows and efficiency is expected. 

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. 

As a Director of Anti-Money Laundering and Compliance & Ethics teams, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. 

If you're energized by design problems where precision, trust, and clarity aren't nice-to-haves but the whole point — where your work directly shapes how investigators catch financial crime and how the company upholds its ethical commitments — this is a rare seat at that table.

Some of the qualities we are looking for to help meet role expectations are:

Regulatory/compliance design literacy — experience designing within highly regulated environments (financial services, healthcare, or similar), where every flow

 has audit trail, disclosure, or policy implications.
 

• At least 8 years of experience in product design role

• At least 3 years of experience leading design teams 

• At least 10 years of experience in product design role

• At least 5 years of experience leading design teams 

• Experience in a design toolkit that spans product design, service design, design strategy and content design 

• Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market 

• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models

• Experience working within a design system 

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions 

• Expertise with design and prototyping tools such as Figma 

• Experience managing an interdisciplinary design team 

• Proficiency in business case development, grounding product and user experience decisions to business value 

• Exceptional written and verbal communication skills 

• Exceptional interpersonal skills and relationship building across complex organizations 

• Exceptional people management and development skills 
   

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).