Sr. Associate, Process Manager - SAFE (Hybrid)

Do you enjoy problem solving? Are you a continuous learner? Team IRIS sits as a key player in enabling Bank Operations to get the most out of the tech they use each and every day. 

We are seeking a highly-organized and detail-oriented Sr. Associate to join our team.  In this role, you will be responsible for owning small to large-scale enablement initiatives centered around technology opportunities, helping to drive change throughout Bank Operations.    

The ideal candidate is a reliable self-starter, with strong communication and a growth mindset!

General Responsibilities

• Lead and own enablement projects and initiatives, leveraging data and process management methodologies to drive value from opportunity identification through solution, implementation, adoption, and measurement.

• Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions through implementation and adoption.

• Innovate and drive solutions to reduce or resolve frequent technical issues.

• Identify and support practical AI and emerging technology use cases to improve productivity and processes.

• Develop communications, resources, and enablement strategies to drive successful adoption.

• Utilize data to uncover root causes, enhance problem-solving, and/or mitigate risks.

• Monitor various sources for incident and alerting needs and capture/refine related incident data.

• Support stakeholder communication and collaboration, including preparing reporting and materials for business reviews and analysis.

What does a successful candidate in this role embody? 

• You enjoy working in a role that is fast-paced and tactical in nature

• You enjoy collaborating with various value streams and stakeholders (Bank Ops teams, Product/Tech, Finance etc)

• You have excellent customer service/relationship management skills

• You have great analytical skills that allow you to connect the dots across applications and teams

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are used to meeting/exceeding rigorous deadlines

• You have great communication skills (written & verbal)

• You are not afraid to bring new ideas to the table and challenge the status quo

• You are digitally curious, with a drive to learn more about the applications used across Bank Ops, as well as the tools that you will learn and use to perform your job

• You operate as a self-starter and continuously develop project, process and technology skills