Merchant Success Officer

Role purpose The Merchant Success Officer is responsible for turning newly acquired enterprise parents and their outlet networks into active, stable and product-using Kolomoni clients. The role focuses on onboarding quality, implementation readiness, first inflow, first live transaction, and early usage stability across the first 30, 60 and 90 days. Key responsibilities • Coordinate documentation readiness, account setup, settlement mapping and implementation milestones. • Drive first inflow, first transaction, first settlement and other agreed activation thresholds. • Track outlet activation daily and escalate accounts that remain signed but inactive. • Coach clients through live usage and hand over stable accounts into longer-term portfolio management. • Capture onboarding friction points and feed them back into Product, CX and Operations. Key deliverables • High 30/60/90-day activation outcomes. • Low signed-but-inactive ratios and lower early-stage churn. • Clean implementation records and disciplined handover into account management. Requirements • 3–6+ years in activation, onboarding, client implementation, customer success or merchant support. • Strong checklist discipline, patience, urgency and clarity in client guidance. • Ability to coordinate across Operations, Compliance, Technology and CX. Experience in fintech industry. Benefits Industry Standard