Call Center Customer Service Agent

United States·Myrtle Beachmid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

High School diploma, some college preferred High level proficiency with Microsoft Office applications,

Technical Tools

Customer Support SpecialistCustomer

Training pay of $15 per hour

8:30-5 or 9am-6pm post training
Saturday's are REQUIRED after training
IN-OFFICE
Completely closed on Sundays

Great hourly pay and opportunity for professional GROWTH
PAID TRAINING
Year-round work at a company with a NATIONAL presence!
Medical, Dental, and Vision Insurance options
401(K) contribution after 90 days
Paid Life insurance, short-term and long-term disability, and MORE
Flexible Spending Account
Paid Time Off & Holidays
Discounted vacation stays

Responsibilities

~2 min read

→Assisting owners with questions about their Club & Legacy ownership
→Must be able to work a variable shift and flexible hours and days
→Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
→Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
→Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
→Strong selling skills, able to book events, tours and sell an array of products and services
→Processes maintenance fee and loan payments
→Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
→Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
→Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
→Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
→Agents must type at least 30 words per minute
→Daily adherence is expected at 85% minimum
→Agents must be able to multitask throughout their shift seamlessly
→Flexible in work schedule with Saturday shift as rotated
→Must maintain an 85% Quality Assurance score per month
→Must convert 15% of calls to reservations at a minimum
→Confident and comfortable working in a Pay for a Performance role
→All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

Requirements

~1 min read

Education, Essential Training / Certifications, and Experience:

High School diploma, some college preferred
High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
Hotel/timeshare experience a plus
A strategic mindset to problem solving and craft win/win solutions.
Knowledge Timeshare Ware is a plus
Previous experience using Salesforce.com is a plus

Ability to work both in a team and independently
Excellent organization and ability to multi-task required to handle multiple priorities
Very detailed oriented and accuracy is a must
Technically savvy ~ able to quickly pick up and maneuver through several different systems
Ability to work in a fast pace office environment
Excellent communication skills
Bilingual a plus
Comfortable in Selling all products and Services
Ability to work with a high level of professionalism at all times