Call Center Customer Service Agent

• Training pay of $15 per hour

• 8:30-5 or 9am-6pm post training
• Saturday's are REQUIRED after training
• IN-OFFICE
• Completely closed on Sundays

• Great hourly pay and opportunity for professional GROWTH
• PAID TRAINING
• Year-round work at a company with a NATIONAL presence!
• Medical, Dental, and Vision Insurance options
• 401(K) contribution after 90 days
• Paid Life insurance, short-term and long-term disability, and MORE
• Flexible Spending Account
• Paid Time Off & Holidays
• Discounted vacation stays

• →Assisting owners with questions about their Club & Legacy ownership
• →Must be able to work a variable shift and flexible hours and days
• →Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
• →Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
• →Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
• →Strong selling skills, able to book events, tours and sell an array of products and services
• →Processes maintenance fee and loan payments
• →Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
• →Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
• →Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
• →Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
• →Agents must type at least 30 words per minute
• →Daily adherence is expected at 85% minimum
• →Agents must be able to multitask throughout their shift seamlessly
• →Flexible in work schedule with Saturday shift as rotated
• →Must maintain an 85% Quality Assurance score per month
• →Must convert 15% of calls to reservations at a minimum
• →Confident and comfortable working in a Pay for a Performance role
• →All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

Education, Essential Training / Certifications, and Experience:

• High School diploma, some college preferred
• High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
• Hotel/timeshare experience a plus
• A strategic mindset to problem solving and craft win/win solutions.
• Knowledge Timeshare Ware is a plus
• Previous experience using Salesforce.com is a plus

• Ability to work both in a team and independently
• Excellent organization and ability to multi-task required to handle multiple priorities
• Very detailed oriented and accuracy is a must
• Technically savvy ~ able to quickly pick up and maneuver through several different systems
• Ability to work in a fast pace office environment
• Excellent communication skills
• Bilingual a plus
• Comfortable in Selling all products and Services
• Ability to work with a high level of professionalism at all times