Sales/Key holder- Stratford-London

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- Michael Kors - 

You’re a collaborative and results-driven professional who thrives in a dynamic retail environment. As a sales Supervisor, you help lead a team that delivers inclusive and exceptional customer experiences—both in-store and virtually. You communicate clearly, support others with empathy, and approach challenges with adaptability, enthusiasm, and a solution-focused mindset. You value diverse perspectives and foster a culture where everyone can contribute meaningfully.  

• Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
• Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.

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• Guide the team to prioritize inclusive, high-quality customer experiences that builds loyalty and repeat business in store and through virtual Shopping. 
• Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools. 
• Proactively manage client database to increase sales. 
• Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.. 

• Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
• Use company communication platforms effectively and follow through on relevant updates and actions.

• Proven experience in retail, ideally within a fast-paced and customer-focused environment
• Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles
• Comfort with technology and a willingness to use digital tools to enhance customer experience
• Resilience and adaptability in a dynamic retail setting
• Strong organizational and interpersonal skills, with attention to detail
• Familiarity with retail KPIs and Microsoft Office
• Proficiency in English (spoken and written)