Shop Manager

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"I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs."

• Michael Kors -

You’re a results-oriented retail professional who thrives in a dynamic environment. As Shop Manager, you lead by example—supporting your team to deliver exceptional customer experiences both in-store and virtually.

You approach challenges with adaptability, enthusiasm, and a solution-focused mindset, fostering a culture where everyone feels valued and empowered to succeed.

• Inspire, coach, and support the host store team to build a culture of accountability and high performance.
• Assist in onboarding and developing new team members, ensuring inclusive and effective training.
• Provide constructive feedback to help team members grow and succeed.
• Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.
• Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.

• Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors' selling experience.
• Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales manager, selling specialist and associates.

• Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
• Support consistent client communication using all available tools and channels.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.

• Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current and impactful.
• Oversee timely processing of deliveries and stock placement.
• Maintain open communication with corporate, regional, and district teams.
• Collaborate on visual merchandising strategies and ensure consistent execution.
• Use company communication platforms effectively and follow through on required actions.

• Proven experience in retail and team leadership within a dynamic environment.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English.