General Manager - Digital Channel

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

As General Manager - Digital Channel, you will lead Capricorn’s digital strategy and execution with end-to-end accountability for digital experience, engagement and performance. Reporting to the Chief Commercial & Operating Officer, you will establish and scale a cohesive enterprise digital capability across Commercial & Operations.

You will set the digital vision and roadmap, align experience design with technology delivery and ensure investment is prioritised around Member and Supplier value, commercial impact and feasibility. You will own channel performance across adoption, engagement, conversion, experience, revenue contribution and cost-to-serve.

Operating within an omni-channel distribution model, you will partner across Experience Design, Technology, Product, Data, Marketing and Risk to create integrated journeys, scalable platforms and stronger self-service, automation and personalisation capability.

We’re looking for an enterprise digital leader who can connect strategy with delivery, align design and engineering teams, and build the operating disciplines and capability required to deliver digital transformation at scale.

• Significant leadership experience across end-to-end digital strategy and delivery, spanning experience design, product management and technology build.
• Demonstrated experience aligning UX, digital product and engineering teams to deliver integrated digital outcomes at scale.
• Experience leading large-scale digital transformation in an environment where capability, governance and operating rhythms are still developing.
• Strong understanding of omni-channel ecosystems, customer journeys, digital platforms, self-service and automation.
• Commercial leadership experience, including digital economics, portfolio prioritisation, budget management and value realisation.
• Advanced data-driven decision-making capability, with experience using behavioural insights, analytics and performance reporting to improve digital outcomes.
• Strong executive stakeholder leadership and experience operating in structured governance and compliance environments.

• Experience building capability across digital product, UX, data, platforms and delivery disciplines.
• Experience delivering personalisation, integrated portals, applications or automated end-to-end workflows.
• Experience leading digital transformation within a multi-product, member-based, B2B or regulated organisation.

• A bachelor’s degree in Business, Commerce, Marketing, Economics or a related discipline is preferred. Formal qualifications or training in product management, commercial management or financial management will be highly regarded.

If you are ready to become part of a growing community and make a real impact, get in touch today.

If you are ready to lead meaningful change and help shape the future of Capricorn’s distribution model, we’d love to hear from you.