Guest Relation Officer

We are seeking a friendly, professional, and service-oriented Guest Relations Officer to join a prestigious 5-star hotel in Kuwait. The ideal candidate will ensure exceptional guest experiences by providing personalized service and handling guest requests with care and efficiency.

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  Welcome and assist guests in a warm and professional manner

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  Handle guest inquiries, requests, and complaints promptly and courteously

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  Ensure high standards of guest satisfaction and service excellence

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  Coordinate with hotel departments to meet guest needs

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  Maintain guest records and preferences for personalized service

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  Promote hotel services, facilities, and local attractions

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  Follow hotel policies and maintain confidentiality and professionalism

• Previous experience in guest relations, front office, or hospitality preferred

• Excellent communication and interpersonal skills

• Fluent in English (additional languages are a plus)

• Well-presented, friendly, and customer-focused

• Ability to work in a fast-paced 5-star hotel environment