Supervisor Patient Support

PURPOSE STATEMENT:

Direct, supervise and coordinate the activities of a patient support team.

ESSENTIAL FUNCTIONS:

· Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.

· Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.

· Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.

· Assist patients with their daily living activities and administer basic health care or treatments.

· Participate in therapeutic or recreational group.

· Oversee admitting and discharging.

· Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.

· Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.

· Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.

· Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.

· Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.

· May provide transportation for patients as needed.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· High School diploma or equivalent required.

· Associate's or Bachelor's degree in human service field from an accredited college or university preferred.

· Two or more years’ experience with the population of the facility in a patient support role required.

· One or more years’ experience as a lead or previous supervisory experience required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

· First aid may be required based on state or facility.

· May require a valid state driver's in facilities where transporting patients is an essential function.

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