Warranty Analyst - Power

Altorfer Power Systems is looking to fill the position of Warranty Analyst. As part of the broader Power Systems team, this role helps deliver responsive customer support, protect financial performance, and improve warranty processes across the division. The Warranty Analyst works closely with Prime Product Sales, Packaging, Data Center, Service, Product Support Sales, and Parts to manage warranty claims from identification through final settlement, along with related documentation, enrollment, and training. This collaboration helps ensure customers receive appropriate warranty support and Altorfer recovers eligible costs for engines, generators, packaged equipment, and related components.

• Coordinate and manage Altorfer’s warranty claims process to deliver world-class service to internal and external customers while maximizing recovery and minimizing expense.
• Collaborate with service, sales, packaging, and data center teams to identify warranty-eligible repairs and recoverable costs and obtain documentation needed to support claims.
• Responsible for timely submission and processing of warranty claims, new and used warranty enrollments, and warranty system administration, including Extended Warranty (ESC) quoting.
• Maintain warranty procedure documentation and ensure Caterpillar, Altorfer, packager, and third-party vendor requirements and procedures are communicated and followed.
• Interpret technician findings, repair reports, and technical repair data to validate warranty eligibility. Review parts, labor, travel, and outside service expenses for accuracy, completeness, and eligibility under applicable warranty policies.
• Determine applicable warranty coverage and coordinate claims with Caterpillar, packagers, and third-party suppliers for engines, generators, enclosures, cooling systems, controls, and other packaged components.
• Monitor outstanding claims and submission and appeal deadlines; resolve discrepancies, submit contest claims, and follow recovery through final settlement and payment. Escalate significant disputes, overdue claims, and recovery risks to appropriate leadership.
• Review non-allowed or returned claims and resubmit for last-chance recovery or potential factory goodwill support with appropriate supporting justification.
• Coordinate required failed-part retention, return, and disposition with applicable departments and suppliers.
• Answer warranty coverage questions from internal personnel and external customers. Obtain required factory, vendor, or management approval for coverage exceptions, goodwill requests, and commitments outside established authority.
• Provide training support for internal and external customers on warranty claim requirements, documentation, and processes.
• Reconcile the warranty variance report with Accounting monthly and resolve or escalate outstanding differences.
• Prepare periodic reports on warranty recovery, claim aging, settlement variances, and recurring issues. Identify errors, documentation deficiencies, and troubleshooting gaps, and collaborate with leadership on improvements to recovery and processing time.
• Additional duties as assigned.

• Associate’s degree preferred. Preferred areas of study include automotive/diesel technology, digital, data analytics, business administration, electronics, engineering, computer technology, or a related field, with 3–5 years of applicable work experience desired.
• Technical understanding of engine/generator components, system functionality, and basic failure analysis, with the ability to interpret technician findings and repair reports to evaluate warranty eligibility and prepare well-supported claims.
• Computer literate and proficient with programs such as Microsoft Word, Excel, Power BI, Outlook, and other data systems required.
• Must be a self-starter with the ability to multi-task in a fast-paced environment.
• Strong analytical, quantitative, and problem-solving skills working across multiple systems, management levels, and functions.
• Ability to read and interpret documents such as equipment service manuals, parts literature, policies, claims, and standard operating procedures.
• Must possess excellent oral and written communication skills to provide professional business communication when sending emails, letters, notes, and documenting policies and procedures.
• Excellent customer service skills are needed.
• Dependability and organizational skills are a must.
• Ability to use initiative and work independently without direct supervision.

This position works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. There may be times when you may need to go out into the service shop or warehouse area and will be required to wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.