Advanced Medical Support Assistant

• →Check Veterans in, greet patients and visitors, and answer and route phone calls courteously and on time
• →Confirm every patient's identity using multiple forms of VA identification
• →Update addresses, phone numbers and other demographics at every interaction, in person or by phone
• →Handle frustrated or upset Veterans and families with tact and professionalism
• →Deliver messages, operate office equipment, and store and track supplies

• Schedule appointments for one or more clinics with the Veteran's input, following department SOPs
• Adjust appointment times, locations or dates and shift patients to other providers when staffing or coverage changes
• Review active and pending consults, recall and return-to-clinic lists daily
• Notify the Primary Care admin supervisor when clinic access is limited or a patient can't be scheduled within required timeframes

• Explain the VA's requirement to collect insurance information to Veterans and families
• Collect, scan and update health insurance information, and identify patients with third-party insurance
• Enter incoming records and administrative information correctly in the VA's electronic health record (CPRS)

• Manage the administrative side of the PACT (Primary Care) team, tracking tasks from start to finish
• Join daily team huddles and weekly team meetings
• Validate team workload reports and respond to leadership action items by their deadlines
• Coordinate with VA and non-VA specialists, hospitals and community programs as needed
• Advise Veterans on Beneficiary Travel eligibility and reimbursement, and refer them to the Transportation Coordinator
• Other related duties as assigned

• Negative TB test (skin test or IGRA); chest X-ray if positive
• Proof of immunity to measles, mumps, rubella (MMR) and varicella
• One dose of Tdap
• Annual flu vaccine (or a mask during flu season if medically exempt)
• Hepatitis B vaccination series and hepatitis B surface antigen test results
• Completed bloodborne pathogen training

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. 

• 2–3 years of medical administration experience (e.g., medical front desk, scheduling, patient registration), or a certification in medical administration from an accredited institution
• Fluent in speaking, reading, understanding and writing English
• Strong customer service and phone skills, with tact when working with frustrated patients
• Able to work on site at the Dayton VA Medical Center, 8:00am–4:30pm
• Able to pass a federal background check (Tier 1) and VA badging

• VA or other federal healthcare experience
• Experience with CPRS/VistA or another EHR, insurance verification, or patient scheduling systems

After hire: complete VA mandatory training before starting and annually (privacy and HIPAA, information security, patient safety, customer service and related courses).

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.