Lead Pharmacy Technician

Aptive Resources is hiring for the Department of Veterans Affairs (VA) Meds by Mail (MbM) program, a national VA pharmacy program that processes prescriptions for CHAMPVA beneficiaries and related programs through the VA Virtual Pharmacy Service. MbM runs physical sites in Cheyenne, WY and Dublin, GA and processes millions of prescriptions each year. This position supports the Dublin, GA Meds by Mail (MbM) site and is performed remotely using VA-furnished equipment.

As a Certified Pharmacy Technician, you will process prescriptions, handle call center triage, and complete pharmacy clerical work for Veterans’ families and other CHAMPVA beneficiaries. All prescription entries are verified by a supervising VA pharmacist.

• →Provide day-to-day supervision, mentoring and coordination for the site’s Certified Pharmacy Technicians.
• →Monitor team work output against MbM SOPs and Performance Requirements Summary (PRS) standards, and address performance problems.
• →Report significant performance issues or trends to the VA Contracting Officer’s Representative (COR) within one business day.
• →Support the Quality Control program: keep QC logs (sampling, findings, corrective actions) and run internal reviews against PRS measures.
• →Help prepare staffing schedules, which are due at least two weeks ahead.
• →Help prepare monthly staffing reports covering coverage, staffing rate, tardiness and unplanned absences.
• →Notify the COR at least 24 hours before any expected staffing change, and help keep the staffing rate at or above 97%.
• →Keep an inspection-ready Orientation, Training and Competency Assessment file for each team member, covering:
  • →certifications
  • →orientation
  • →competencies
  • →SOP training
  • →signed Rules of Behavior
• →Track background investigations, VetPro credentialing, mandatory VA training and annual recertifications for the team.
• →Coordinate onboarding, cross-training and replacement coverage so work isn’t interrupted.
• →Process prescriptions, triage calls and educate patients as needed

• →Enter prescription data accurately in VA pharmacy information systems
• →Review and process external (non-VA) prescriptions according to MbM standard operating procedures
• →Answer and triage call center inquiries from patients, caregivers, and provider offices
• →Communicate therapeutic change requests to provider offices
• →Educate patients and caregivers on proper medication use, within the scope of technician certification
• →Complete clerical and documentation tasks accurately to meet MbM workload and quality standards
• →Follow all HIPAA, Privacy Act, and VA information security requirements, and report any suspected privacy or security incident immediately
• →Work strictly within the scope of your technician certification and applicable law; make no independent clinical decisions.

Required Qualifications (on top of the Certified Pharmacy Technician requirements)

Experience leading teams or projects, with the ability to manage and direct others.Administrative or records-management experience sufficient to keep background investigation, training and reporting records.Strong interpersonal skills for working with peers and VA staff.

• Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT)
• High school diploma or equivalent
• Ability to read, understand, speak, and write English fluently
• Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation
• Must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia

• Retail, mail-order, or central-fill pharmacy experience
• Pharmacy call center or customer service experience
• Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions

• Successful VA background investigation and fingerprinting
• VetPro credentialing (VHA Handbook 1100.19) – must be able to obtain and maintain the credential
• Verification that you are not on the HHS-OIG List of Excluded Individuals/Entities (before start and annually)
• Completion of mandatory VA training, including annual HIPAA/privacy and information security training, and signed VA Rules of Behavior
• New-employee orientation, SOP training, and initial and annual competency assessments

• Work is fully remote using VA-furnished computer equipment, software, and PIV badge; VA equipment must be safeguarded and returned at separation
• Must have a private, secure home workspace that prevents unauthorized access to protected health information
• Reliable home internet that supports secure VA connectivity

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.