Customer Support Executive - Hong Kong Clients (Malaysia-Based Remote)

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 600 staff with an intact startup mindset. 

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.  

We are looking for a Customer Support Executive - HK Clients (Malaysia-Based Remote | Cantonese/Mandarin Speaker) / 客戶服務主管 - 香港客戶（馬來西亞遠程工作 | 廣東話/普通話）who is excited about the mission and outcome below.

This is a 100% remote role. We welcome applications from qualified candidates located anywhere in Malaysia (including but not limited to Kuala Lumpur, Selangor, Penang, Johor, Perak, Sarawak, Sabah, Kedah, Malacca, etc.).

• Experience: Minimum of 2 years experience in in customer support. Fresh graduates with relevant skills or internships experience are welcome to apply.

• Education: Bachelor's Degree in any field.
• Language Proficiency: Fluent in spoken English and Cantonese.
• Experience: minimum 2 years in customer support (experience in SaaS, or professional services preferred).
• Tech-Savvy: Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail.
• Must be based in Malaysia (100% Fully Remote). Must have a suitable home workspace located within Malaysia with a reliable high-speed internet connection.
• Must possess the legal right to work in Malaysia. We are unable to provide employment pass sponsorship for this role.
  

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

- Your education

- Any criminal history

- Any political exposure

- Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team.

• Follow up with clients for feedback and submissions of documents.
• Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
• Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).

• Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.

• Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.

• Identify recurring customer pain points and suggest improvements to workflows or help center content.

• Mandarin will be a great plus.
• Hong Kong market exposure.
• Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
• Experience in a fast-paced startup/scale-up environment.

Selected candidates will be invited to complete a short, one-way video interview. Depending on the results, candidates may then progress to a ~30-minute screening call with a member of our Talent Acquisition team to explore their experience and discuss the role in more detail.  

A ~45 minute chat with a member of the leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.

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