Dispatcher - Plumbing

Baker Brothers Plumbing, Air & Electric is seeking a highly organized and customer-focused Plumbing Dispatcher to join our team. The Plumbing Dispatcher plays a critical role in coordinating daily plumbing service operations by efficiently scheduling technicians, prioritizing service calls, and ensuring customers receive timely and exceptional service.

The ideal candidate thrives in a fast-paced environment, communicates confidently with customers and field technicians, and can effectively balance changing priorities throughout the day. This position requires strong attention to detail, sound judgment, and the ability to keep technicians productive while maintaining a positive customer experience.

As a key connection between our customers, plumbing technicians, and office team, the Dispatcher will help ensure the right technician is assigned to the right call at the right time—supporting Baker Brothers' commitment to quality service, professionalism, and customer satisfaction.

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from (company provides contribution toward group health benefits)
• 401K Retirement Plan with company match up to 30%.
• Life Insurance, Short-Term and Long-Term Disability.
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft.
• Continuous Training for your Professional Development.
• Working in a dynamic, collaborative, and fun environment.
• Coached and supported career growth.
• Employee Engagement and Employee Recognition Program.

• High School Diploma or GED preferred.
• Dispatching for home services experience.
• Service Titan Software experience preferred. 
• Must be able to pass background and drug screening.
• Basic computer proficiency, particularly with Microsoft applications.
• Must be able to work evenings and weekends as needed.

• Schedule and monitor daily technician schedule.
• Dispatch work orders to field technicians according to priority and location.
• Receive and record completed work orders from the field technicians.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel via Outlook.
• Handle paperwork for assigned departments and technicians.
• Maintain accurate technician database.
• Coordinate parts scheduling.
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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