Drain Tech

At Hero, we believe that our employees will take great care of our customers because we take great care our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.

Hero keeps our T.R.U.E. core values as a top priority. We strive to support our Heroes with a culture of caring, transparency, and operational excellence. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.

• Team Before Self
• Remarkably Great & Driven
• Ultimate Professionalism
• Excellent Communication

A Drain Cleaning Technician at Hero is responsible for diagnosing, installing, repairing, and servicing residential drainage systems while providing world class customer experiences and craftmanship. Candidates who will thrive in this role enjoy working with others across multiple departments to inspire efficient and effective communication and ensure a job done right. They are also great at confidently communicating with and explaining their knowledge to customers to foster understanding and satisfaction.

• 7am – 4pm (Last dispatch by 4pm) Monday through Friday

• Execute residential drain-cleaning work in a clean, professional, and efficient manner
• Build and present options ethically for both repairs and permanent solutions
• Respectfully work with dispatch, managers, and other in-house staff to ensure smooth operation for complete and incomplete jobs
• Ensure proper billing, invoicing, and daily documenting of activities
• Maintain company-provided vehicle and inventory of parts, tools, and shop equipment

• Demonstrates Hero core values at a high level (T.R.U.E.)
• 1+ years of experience in residential drain cleaning
• Valid driver’s license with clean driving and criminal record
• Must be able to pass background checks and drug screenings
• Must be able to regularly lift 50+ pounds
• Able to communicate professionally, clearly, and concisely
• Must be highly detailed and demonstrate the ability to follow through
• Highly motivated, flexible, and has a great attitude on life
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
• Punctual and prepared to work before the scheduled start time
• Clean presentation of self, meeting the Hero dress code