Healthcare Advocate| Onsite: San Salvador

The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services. 

By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery. 

Advocate is seeking a dedicated and reliable Disability Representative to assist clients throughout the Social Security Disability (SSDI/SSI) process. The representative will support clients from intake through submission and follow-up, handling phone calls, case management, SSA communication, documentation, and administrative tasks. We're looking for someone who is very tech-savvy, reliable, detail-oriented, and comfortable working with document downloads/uploads, email communication, and navigating the NYL insurance website. The role does not involve calls, but it is a very sensitive position where accuracy is extremely important.

• →Collect and review required documentation.

• →Complete case notes and maintain accurate records.

• →Contact the Social Security Administration (SSA) to obtain case updates and information.

• →Prepare and submit required forms and documentation.

• →Follow established workflows, timelines, and compliance requirements.

• →Perform back-office tasks, case follow-ups, and submission activities.

• Strong attendance and reliability.

• Highly organized and detail-oriented.

• Able to work in a fast-paced environment.

• Flexible and adaptable to changing priorities.

• Responsible and accountable for assigned work.

• Self-motivated with a strong work ethic.
• Committed to meeting productivity, quality, and attendance expectations.
• Tech-savvy with the ability to quickly learn new systems, navigate multiple platforms, manage electronic documents, and adapt to changing processes

• Call center, customer service, case management, or administrative experience.

• Experience working with disability claims, legal services, healthcare, insurance, or government-related processes is a plus.

• Proficient with computer systems, CRM platforms, and documentation tools.

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.