Healthcare Customer Service Rep | Remote

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

The following responsibilities and duties must be successfully performed, without or without reasonable accommodation:  

• →Provides exceptional customer service and engagement via telephone 

• →Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs 

• →Respond to the needs of a 24/7/365 operation as needed 

• →Researches, identifies and solves problems; verify eligibility of services and places call backs as required 

• →Meets and supports established service and sales and business objectives by meeting and exceeding performance standards 

• →Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups 

• →Ability to multi-task (simultaneously think, talk, type) 

• →Uses excellent listening skills to receive, process and document detailed information 

• High school degree or General Education Degree (GED) required 

• Ability to read, write, and comprehend instructions and correspondence; Spanish speaking is a plus 

• Ability to deal with and solve problems using solid judgment skills 

• Computer skills required to include the ability to navigate through multiple programs; comfortable with dual screens; basic knowledge and understanding of Microsoft Office 

• Reliable attendance and ability to adhere to a published schedule a must 

• Completion of assessments may be required before moving forward in the hiring process.

• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters.

Carenet communicates using our e-mail domain: @carenethealth.com

To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation).

If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov.

For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.