Manager, General

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

The General Manager is responsible for leading the overall operation of the lounge, with a focus on hospitality, bar experience and guest engagement. The goal is to deliver great guest experience while building a strong team, and driving business results across bar, retail, and events. 

·         Drives overall sales, KPIs, and profitability for the location across bar, retail and events

·          Leads the day-to-day operations of the lounge as an on the floor, hands on leader, ensuring a high level of service and a strong guest experience

·         Ensures compliance with all state and local regulations. Maintains a comfortable, responsible and safe environment.

·          Sets and maintains a hospitality-first culture, where team members are engaged, knowledgeable, and focused on delivering great service.

·          Analyzes and measures retail business trends. Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.

·         Full P&L responsibility. Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the budget objectives set.

·          Oversees bar and lounge operations, including service flow, beverage quality, and overall atmosphere.

·          Recruit, train and lead a team of top performing associates. Challenges and inspires others to achieve and execute sales driving initiatives.

·          Maintains an active performance development process. Provides coaching in the moment and performance feedback to employees. Conduct formal performance reviews consulting with HR.

·         Acts as a brand ambassador in the Nashville Market, building relationships and driving local awareness

·         Maintains the overall look and feel of the lounge to ensure it reflects a premium experience.

·          Demonstrates an energetic, persistent and professional demeanor always.

·         Other duties as assigned by the Market Manager.

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  • Strong hospitality mindset with a focus on guest experience and service quality
  • A track record of motivating and inspiring a team of individuals to meet challenges
  • Demonstrated flexibility and emotional intelligence to confront frequently changing business conditions with energy and accountability.
  • Solid business acumen, with experience managing P&L in hospitality or retail
  • Strong analytical and problem-solving Uses data to make informed decisions with pace.
  • Understands the big picture and demonstrates good judgement to best serve the
  • Excels in time management and Ability to manage competing priorities and thrive in a fast-paced environment.
  • Natural communicator with a strong executive presence. Known to build relationships both inside and outside the organization.
  • Three plus years of retail or hospitality management
  • Bachelor’s Degree
  • Experience managing bar operations/ and or multi revenue streams (bar+retail) is a plus
  • Ability to work a flexible schedule (night, weekends, holidays)
  • Previous experience with successful coaching and developing others is
  • Exceptional interpersonal skills
  • Superb oral and written English communication skills (Proficient with Word, Excel, and Outlook)
  • Hands on team player with a strong work-ethic

  Ability to travel, as required (less than 10%)

   

• Paid Time Off: PTO and floating holidays to support work-life balance.
• Health & Wellness Benefits: Medical, dental, vision, and pet insurance coverage, effective the first of the month following the date of hire.
• 401(k) Retirement Plan: Eligibility to participate after 90 days of employment, with a company match of up to 6%.
• Company-Paid Insurance: Automatic enrollment in short-term disability (STD), long-term disability (LTD), and life insurance.
• Career Development: Opportunities for career advancement, ongoing training, and professional growth.
• Employee Discounts: Exclusive discounts on cigar purchases.