Regional Portfolio Manager

The Regional Portfolio Manager oversees the entire operation of an assigned portfolio of communities.  The Regional Portfolio Manager is responsible for achieving the financial and compliance goals established for each community and for meeting any other established operational goal.  Each Regional Portfolio Manager supervises all staff assigned to the communities and works under the direct supervision of the Sr. Regional Portfolio Manager.

1. Formulate and manage the operational and capital budget for the communities (annually), track and report on the financial performance of the communities (monthly), and implement strategies for enhancing the value of the assets. Meet regularly with Sr. Regional Portfolio Manager to report on portfolio performance.*

2. Responsible for financial oversight including review and approval of invoices for properties within portfolio in a timely manner, provide plan for outstanding late invoice payment.*

3. Work with Accounts Receivable to ensure timely collection and notify the accounting department of any abnormalities. *

4. In partnership and guidance of the Sr. Regional Portfolio Manager, attend regular meetings with property owners to discuss the property performance and critical areas that need addressing, utilizing a structured meeting with agenda.*

5. Ensure all operational functions of the properties (rent increase, notices, violations, inspections and reports) are budgeted, tracked, and implemented as scheduled. With Sr. Regional Portfolio Managers, implement strategies for achieving high operational performance in the areas of expense management, resident retention and service, income generation, and collections. *

6. Recruit, hire, train, and manage the performance of direct reports and take appropriate actions to ensure achievement of performance expectations; contact Human Resources and work in collaboration when performance issues are identified to provide progressive discipline for correction. Promote staff accountability and responsibility. *

7. Responsible for working with ownership groups and maintaining harmonious relationships. *

8. Responsible for fulfilling all requests from ownership and third parties, for the Portfolio.

9. Meet regularly with Community Staff to monitor performance, provide training and deliver feedback on work provided.

10. Coach, train, develop and proactively manage performance for community staff to create stability.

11. Identify specific individual training and development needs for field staff as needed, working in collaboration with the Sr. Regional Portfolio Managers and Employee Development Department regarding specific training requests.

12. Ensure direct reports are in compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations.*

13. Make regular visits to each property site and ensure that the interior and exterior of the community meet Cascade Management safety and appearance standards. Responsible for overall property health.*

14. Ensure quality maintenance of each property through tracked regular preventative maintenance inspections and timely completion of work orders. *

15. Address maintenance emergencies promptly, responding to after-hours calls.

16. Work with Community Managers to assure on site work is done satisfactorily. Approve all repair, operating and maintenance contracts, within delegated contracting and signing authority, utilizing approved vendors while monitoring vendor performance. Report all property related issues.*

17. Monitor annual certification continuously with regards to PBV waitlists, and other related certifications. Address deficiencies in a timely manner and involve Human Resources with identified staff performance deficiencies.*

18. Maintain property records in accordance with Cascade Security Protocols and ensure the properties are equipped with appropriate equipment to meet security requirements. Regular security checks performed.*

19. Review and approve site staff timecards.

20. Perform other duties as required.*

May directly supervise between 10 and 50 employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel requirements vary but may be as much as 50% of the time. Travel as required for in person classes and annual education conferences.

High school diploma or general education degree (GED).

Bachelors degree (B.A./ B.S.) preferred.

3+ years of Community Management experience with 500 units or more required.

2+ years with experience in multiple properties in management position equivalent required.

2+ years of proven increased responsibility and staff oversight required.

3+ years of Tax Credit, HUD and/or affordable housing experience required.

Experience in Finance and Budgeting required.

Valid Driver’s License and insurance is required for travel to properties and job functions.

CPM or ARM is preferred.

In an increasingly data-driven world, Managers need to harness technology and data analytics to enhance decision-making and operational visibility. Proficiency in this area involves understanding data collection methods, analytical tools, and information systems. By leveraging data, Managers can make informed decisions, predict trends, and measure the effectiveness of operational strategies. Ability to operate various work systems and software in an office setting. High level proficiency in MS Office products like Outlook, Excel and Word are required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.