ServiceNow Lead, Business Analyst

lead

Business AnalystData & AI

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Overview

Overview Job Title: Sr. Business Analyst,

Technical Tools

Business AnalystData & AI

~1 min read

→Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
→Work with Product Owner to define, refine, and prioritise the backlog.
→Manage the incident (INC) and request item (RITM) backlog.
→Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
→Guide the development team on requirements, configuration choices, and testing.
→Apply generative and agentic AI to requirements, story writing, configuration, and validation.
→Communicate clearly with client stakeholders, including those new to ServiceNow.

~1 min read

8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD
1+ year of hands-on experience developing or delivering with AI (generative or agentic)
Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development
Strong communication and stakeholder management; works well as a functional lead

Where is the job

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About this job

Pay per year: ≈ $145,600–$166,400 a year; 49% above the $104,950 median for Business Analyst jobs on Jobera (300 salaries).
Posted: Today
Employer: has 58 open jobs on Jobera.