Deputy Service Manager

Do you want to work for a caring organisation that believes in people?

Do you want to make a difference?

• Support the Services Manager to lead on the development of the service to provide easily accessible, non-judgemental, and confidential services, which support service users in reducing harm, engaging with treatment, and moving towards recovery 
• Manage and coordinate the activities of the service, including management of the team leaders so that the service runs efficiently and effectively 
• Provide line management, supervision, and leadership to achieve performance outcomes and quality in line with service level and contractual arrangements 
• Ensure that constructive, positive, and supportive relationships are maintained with our partners, both internal and external 
• Ensure effective performance management through data collection, reporting and analysis across the service 
• Act as the designated Safeguarding Lead within the service, working with local authority stakeholders and internal leads 
• Work closely with the management team to align the Quality Management System, Incident Reporting Tool, Risk Register, and the Audit Tool within the same database 

  

 

 

• Leadership experience, ideally gained in a CQC registered service.
• A comprehensive knowledge of substance misuse including risk assessment and management to minimise harm.
• A background in using data to inform decision making.
• Excellent report writing skills and the ability to communicate clearly and effectively.
• Project and performance management skills.
• A flexible approach with the ability to keep calm and maintain professional boundaries.

 

 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities. 

 

 

 

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.                          

  

  

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

CGL points 42 to 46 (£47,850.69 - £52,379.50)

N/A - Outside London Weighting Area

20/11/2026

5/11/2026

Lynn Taylor | lynn.taylor@cgl.org.uk | 07966694184

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.