Medical Patient Appointing Clerk Support

Okinawa, Japan

The Medical Patient Appointing Clerk Support shall schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities

• →Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
• →Support PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• →Maintain appointment schedules using a government computer system (Composite Health Care Systems CHCS)), AHLTA, or MHS GENESIS.
• →Validate eligibility through appropriate booking Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• →Maintain accurate and up-to-date patient schedules and logs.
• →Utilize the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance or appointment slots, rescheduling options, or cancellation processing.
• →Validate basic patient demographic information prior to booking appointments for patients. Makes required updates.
• →Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• →Promote consult/referral specialty medical care within the MTF or at civilian facilities.
• →Provide patients with specific visit instructions.
• →Pull records and file documentation as needed.
• →Confirm medical records are available for upcoming appointments on provider schedules.
• →May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• →Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual’s clinic guidelines as needed.
• →If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.
• →Other duties as assigned

• High school diploma or General Educational Development (GED).
• Minimum six (6) months of experience in medical office scheduling.
• Qualified typist (computer keyboard) with minimum of 50 WPM
• Successfully pass background and drug screening

• Ability to read, write, speak, and understand English clearly.
• Ability to use standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Knowledge of medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Experience with the following systems preferred:
• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Sufficient fine motor skill for use of computers, calculator with an ability to withstand repetitive keyboarding for extended periods of time
• Visual, auditory and communication abilities sufficient to perform the essential functions of the job
• Ability to kneel bend and twist at the waist on an occasional basis,
• Ability to push, pull, carry and lift objects weighing up to 20 pounds on a regular basis and more on an occasional basis
• Ability to travel by plane and safely operate a motor vehicle.

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