Guest Service Agent, Stonebridge Inn

At CoralTree, we serve from the heart, always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience, empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level, where signature moments take root, iconic brands are born and real impact results from the experiences we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity • Empowerment • Relationships • Performance • Innovation • Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers. We’re creating a space where everyone is welcomed and celebrated for who they are.

As a Guest Service Agent, you will play an integral role in creating distinct and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property.

· Welcome guests and owners with warmth, professionalism, and personalized attention while creating a seamless arrival and departure experience.

· Accurately complete check-in, check-out, reservation, payment, and guest-account processes.

· Respond promptly to questions, requests, and concerns, taking ownership from initial contact through resolution and following up to confirm completion.

· Anticipate guest and owner needs and identify opportunities to enhance their experience.

· Maintain strong knowledge of Stonebridge Inn, Lichenhearth, property amenities, Snowmass Village, transportation, dining, activities, and resort services.

· Document and communicate preferences, requests, concerns, and service-recovery information clearly to the appropriate departments.

· Collaborate closely with housekeeping, maintenance, reservations, transportation, and leadership to provide a coordinated experience.

· Maintain an organized, welcoming, and guest-ready front desk, lobby, and arrival environment.

· Manage multiple priorities while maintaining composure, accuracy, and attention to detail.

· Follow established procedures related to privacy, safety, key control, cash handling, payment information, and confidential records.

· Recognize recurring service or operational issues and communicate practical recommendations to leadership.

· Ability to Lift and Carry Boxes: As part of the job, agents will need to be able to lift and carry packages, boxes, and other items as necessary. These tasks are essential to maintaining the smooth flow of operations and are not considered physically demanding but are important for the role.

· Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.

· Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.

· People Person: A passion for serving others and creating exceptional guest experiences is essential.

· Communication Skills: Strong verbal and written communication abilities, including legible and grammatically correct writing.

· Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.