Night Auditor/Overnight Guest Service Ambassador

Amara Cay Resort is a stunning oceanfront property located in the picturesque Florida Keys. As a job applicant, you will have the opportunity to join a team that is dedicated to providing memorable guest experiences in a tropical paradise. The resort features modern amenities, lush landscaping, and breathtaking ocean views, creating an idyllic work environment. With a range of positions available, including front desk, housekeeping, food and beverage, and more, there are opportunities for career growth and advancement. As a part of the Amara Cay team, you will have the chance to work in a dynamic, guest-centric environment, providing exceptional service to guests from all over the world. Join us in creating unforgettable moments for our guests and become a part of our enthusiastic team at Amara Cay Resort!

Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor & Overnight Guest Service Ambassador. This position combines overnight guest service and property patrol with the verification and balancing of the hotel’s daily financial transactions. This position works the overnight shift at Amara Cay and La Siesta, sets the tone for the guest experience, keeps the property safe, clean and reset for the next day, and completes the night audit.

Summary:

• Perform front desk duties such as guest check-ins and check-outs during the night shift
• Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions. 
• Produce various reports for management, including the End of Shift Reports. 
• Identify the causes of out-of-balance situations in a timely manner, and take initiative to correct errors to prevent re-occurrence. 
• Reset the pool, public restrooms and common areas for the next day, and help with hotel laundry between rounds. 

• Answer guests’ questions about the hotel services, amenities and local area. 

• Respond to guest requests and issues through HotSos, and follow the hotel’s recommended guest arrival and departure procedures. 

• Complete scheduled overnight rounds of guest room areas, indoor public areas, outdoor areas, parking lots, back of house and La Siesta, and document them on the Guest Ambassador Overnight Checklist. 

• Process guest payments and maintain accurate records
• Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
• Assist guests with inquiries, requests, and any issues that may arise during the night
• Ensure the safety and security of the hotel premises during overnight hours
• Provide exceptional customer service and create a welcoming and positive atmosphere for guests
• Collaborate with other departments to address guest needs and ensure a seamless guest experience
• Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively

Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a Night Auditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued.

• Prior cash handling experience necessary
• High school diploma or equivalent required
• 1-2 years of experience as a Night Auditor or in a similar role preferred
• Strong attention to detail and ability to multitask
• Excellent communication and problem-solving skills
• Read, write and speak English fluently
• Ability to work independently with minimal supervision
• Strong computer skills
• Ability to work flexible hours including overnights, weekends, and holidays