Telecommunications / Unified Communications Specialist (Senior)

DecisionPoint seeks a Telecommunications / Unified Communications Specialist to provide senior-level engineering and operational support for telecommunications services across the USMEPCOM ENLIST program. This position supports enterprise call management, Voice over Internet Protocol, Session Initiation Protocol, handsets, voicemail, voice applications, mobile devices, carrier services, and telecommunications cutovers. 

The Telecommunications / Unified Communications Specialist configures and registers devices, troubleshoots outages, coordinates service restoration, and supports telecommunications changes at USMEPCOM Headquarters, Military Entrance Processing Stations, Remote Processing Substations, and COOP facilities. The specialist works closely with Government representatives, network and systems teams, the Service Desk, field support, telecommunications carriers, DISA, vendors, and local service providers. 

This position also supports Government mobile-device enrollment and registration processes. The specialist must complete and maintain the required PKI, mobile-device, and applicable DISA training and authorization before independently performing controlled enrollment or registration functions. 

This position is located on-site in North Chicago, Illinois. After-hours work, on-call support, planned maintenance, emergency restoration, and travel to remote locations may be required. 

Candidates must meet all of the following requirements: 

• →Active Secret clearance or higher. 

• →Bachelor’s degree in information technology, information systems, or a related field, or equivalent professional experience where permitted by the applicable labor category. 

• →Minimum of eight years of relevant experience in telecommunications engineering, unified communications, VoIP, voice infrastructure, mobile-device services, or a related technical discipline. 

• →Experience supporting enterprise call-management, SIP, handsets, voicemail, mobile devices, telecommunications carriers, and service restoration. 

• →Experience configuring, registering, installing, and troubleshooting enterprise voice or unified-communications devices. 

• →Experience diagnosing telecommunications outages and coordinating corrective actions with carriers, vendors, network teams, and service providers. 

• →Experience supporting telecommunications cutovers, facility moves, service transitions, or technology refreshes. 

• →Ability to possess or successfully complete and maintain Government-required mobile-device enrollment and PKI training and authorization before performing controlled enrollment functions. 

• →Ability to complete and maintain applicable DISA training and authorization required for mobile-device registration. 

• →Ability to maintain accurate incident, device, circuit, configuration, carrier, and technical documentation. 

• →Ability to work on-site in North Chicago, Illinois. 

• →Ability to support after-hours maintenance, on-call response, COOP activities, and critical outage restoration when required. 

• →Strong written, verbal, customer-service, coordination, and technical problem-solving skills. 

The following qualifications are preferred but are not required: 

• Experience supporting federal or Department of Defense telecommunications environments. 

• Experience administering Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Border Element, or comparable voice platforms. 

• Experience with SIP, RTP, SRTP, SCCP, H.323, MGCP, and related voice protocols. 

• Experience supporting voice gateways, session-border controllers, SIP trunks, dial plans, call routing, or emergency-calling services. 

• Experience with Microsoft Teams Phone, Cisco Jabber, Webex Calling, or comparable collaboration platforms. 

• Experience supporting Government mobile-device enrollment, PKI, CAC, derived credentials, or DISA registration processes. 

• Experience supporting COOP telecommunications services and continuity exercises. 

• Cisco Certified Network Associate certification. 

• Cisco Certified Network Professional Collaboration certification. 

• CompTIA Network+ or Security+ certification. 

• Microsoft 365 Certified: Teams Administrator Associate or another relevant Microsoft certification. 

• BICSI or another relevant telecommunications certification. 

• ITIL v4 Foundation certification. 

• Experience using ServiceNow or another enterprise IT service-management platform. 

• Enterprise voice and unified-communications engineering. 

• Call-management and SIP troubleshooting. 

• Handset, voicemail, mobile-device, and carrier support. 

• Telecommunications outage response and restoration coordination. 

• Telecom cutover and transition planning. 

• Mobile-device enrollment and registration. 

• PKI-enabled device support. 

• Vendor, carrier, and Government coordination. 

• Technical training and procedure development. 

• Incident and configuration documentation. 

• Ability to work effectively in a mission-critical on-site environment. 

• Strong attention to detail, security, and authorization boundaries. 

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.