Senior Technical Lead

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking an experienced and highly organized Senior Technical Lead to oversee our IT Application Operations and Maintenance for a federal government contract. The Senior Technical Lead will be responsible for leading a team of highly skilled professionals, ensuring exceptional customer service, troubleshooting technical issues, and maintaining IT systems that support federal operations. This position requires in-depth knowledge of COTS applications, IT infrastructure, federal regulations, and the ability to effectively manage and optimize application operations and maintenance.

• →Leadership & Team Management:
• →Lead the COTS application support team and provide day-to-day direction on priorities and technical execution.
• →Maintain technical excellence within the COTS application Operations and Maintenance (O&M) group and promote operational descipline (e.g., controlling emergencies, managing outages and degradations)
• →Serve as the technical escalation point for application support questions, tickents and coordination issues.
• →Conduct performance reviews and offer feedback for continuous improvement.
• →Foster a collaborative and solution-oriented team culture.
• →Ticket Management:
• →Oversee the day-to-day activities of the COTS group, including managing ticketing systems, troubleshooting, and escalating complex issues to appropriate technical teams.
• →Ensure timely and accurate resolution of incidents and service requests, adhering to established SLAs.
• →Maintain high levels of customer satisfaction by providing professional, clear, and courteous communication.
• →Technical Support & Troubleshooting:
• →Review all Change Requests (CRs) prior to submission to Change Control Board (CCB) to ensure proper impact analysis and planning of each change request.
• →Oversee application upgrades, patches and migration for COTS applications group. 
• →Coordinate with the relevant client leads on backlog prioritization.
• →Compliance & Security:
• →Ensure adherence to all relevant federal regulations, including cybersecurity policies, privacy standards, and operational security protocols.
• →Conduct regular audits and risk assessments to ensure compliance with federal IT requirements and best practices.
• →Collaborate with cybersecurity teams to manage vulnerabilities and maintain secure IT infrastructure.
• →Reporting & Continuous Improvement:
• →Develop and maintain detailed reports on COTS performance, including metrics on incident resolution times, customer satisfaction, and issue trends.
• →Analyze performance data to identify areas for improvement and implement process improvements.
• →Stay updated on emerging technologies and industry trends, integrating them into IT operations as appropriate.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• In-depth knowledge of IT systems, infrastructure, and software development
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
• Effective communication with stakeholders, team members, and senior management.
• Budgeting and financial oversight skills to effectively manage the contract 
• Ability to allocate resources efficiently and track expenses.

• A Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 8+ years of relevant experience.
• Certifications such as ITIL and PMP is a plus.