Operational Risk Senior Manager

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

The Operational Risk Senior Manager will work within the Bank’s Enterprise Risk Management function and will be responsible for second line of defense operational risk management and act as a resource to internal and external operational risk stakeholders. This role will report to the Deputy Chief Risk Officer.

This role will require an individual with knowledge of RCSAs, process and business unit taxonomies, operational risk KRIs, operational fraud risk controls, monitoring, and scenarios, root cause analysis, ascertain and ensure implementation of lessons learned after operational deficiencies or fraud incidents, proactive monitoring of the fraud environment through databases and industry networking.

This role will require working and communicating with individuals throughout the institution regarding operational risk analysis, project management, collaborating with business units in developing risk management and governance frameworks. This role will also regularly act as a consultative resource to the first and second line of defense, put together risk presentations or informational reports for business unit leaders, executive management and the Board of Directors, and interpret and contribute to entity-wide policies related to operational risk management and risk governance.

As an East West Bank employee, you will be part of a stable but growing organization that provides career path development opportunities within the department or across the Bank.

As a valuable East West Bank team member, your duties will include (but not limited to):

• →Contribute to the design, development, and implementation of major operational risk programs, policies, and procedures
• →Promulgate and manage the RCSA policy outlining requirements, completeness, scope, and related activities
• →Manage inventory of process and business unit taxonomies to ensure operational risks are identified and monitored appropriately
• →Execute and manage operational risk KRIs as required
• →Maintain documentation and reports to management regarding execution and potential pain points, providing recommendations for error prevention
• →Monitor and assess fraud risk controls and programs to prevent operational losses
• →Proactively monitor industry and fraud schemes through third-party services and industry networking
• →Conduct and lead operational loss scenarios testing to ensure operational loss control resiliency
• →Provide requested information to stakeholders, executive management, Board, and regulatory agencies
• →Analyze new business initiatives/projects and manages operational risk-related changes
• →Conduct training for stakeholders and provides advice/guidance on the execution of operational risk management
• →Conduct presentations and workshop sessions on risk identification and mitigation
• →Monitor operational risk management program for compliance with all applicable laws and regulations
• →Remain current on evolving risks and trends related to operational risk
• →Identify and escalate problems or issues that arise and drive actions to address the root causes that led to operational risk losses
• →Serve as a resource to ensure operational risks are identified and complete in RCSAs and other operational risk programs.
• →Manage and coordinate all operational risk activities to ensure material/key risks are appropriately identified, managed, escalated, tracked, and remediated timely.
• →Assist with the validation and closure of control deficiencies as identified through operational risk testing
• →Provide day-to-day management, oversight, and longer-term development planning for operational risk management staff
• →Prepare ad-hoc risk management reports as assigned
• →Perform comprehensive and well-thought-out quantitative analyses and justify ERM’s conclusion in a logical manner
• →Keep up to date with industry best practice and new regulations
• →Perform other duties and special projects as assigned.

• More than 10 years of work experience in risk management, operational risk, Internal Audit or External Audit (focusing on risk management, compliance, regulations), risk management consulting, or process improvement.
• Strong knowledge of risks and controls identification, control design, testing, and residual risk.
• Ability to project manage and hold self and responsible parties accountable to assigned deadlines.
• Experience with development of Key Risk Indicators
• Ability to make sound risk/reward decisions and propose practical solutions.
• Ability to consciously balance data, logic and intuition in all activities.
• Ability to think broadly, generate simple and creative ideas, and to translate strategy to execution.
• Effective verbal, written, and presentation skills with ability to influence desired outcomes.
• Ability to work within a dynamic collaborative environment in building new programs.
• Knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, practices, and expectations for regional/large bank.
• Proven proactive approach to problem solving and workflow analysis be able to identify and implement process improvements.
• Collaborative team player with demonstrated ability to be flexible and entertain all possible options.
• Strong organizational skills, with the ability to effectively manage multiple deliverables and shift among various tasks and projects.
• Self-motivated and able to work effectively both independently and as a team
• A strong working knowledge of MS Office Software Suite (Word, Excel, Access, PPT, Visio)
• Knowledge and understanding of federal and state laws applicable to commercial banks.
• Strong knowledge of banking operations, products, and services; experience with risks and controls/control gap identification related to Loan Operations, Commercial Lending and Banking, Bank Support and Corporate functions (such as Marketing, HR, Accounting,
• FP&A etc.), AML/BSA, Payment Fraud Cross-border Banking, and Digital Banking is a big plus.
• Professional/Industry Accredited Risk Management certification (e.g., CIA, PRM, CRMP, etc.) is a big plus.

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.