Level 1 Help Desk Administrator

Through our six business units, we provide electrical construction and maintenance solutions from a team of highly trained professionals. Our companies build, monitor, maintain, and optimize a range of electrical, energy, and information infrastructure systems using the latest technologies/

Quebe Holdings, Inc is a leading electrical services company providing preconstruction, construction, systems integration, and energy solutions in a variety of markets, including automotive, commercial, healthcare, education, industrial, and mission critical.

Quebe is comprised of seven Ohio-based business units consisting of Chapel Electric Co., LLC; Romanoff Electric Co., LLC; Chapel-Romanoff Technologies, LLC; Kastle Electric Company; Kastle Technologies Co., LLC; Eagle Electrical Services; and Sidney Electric.

 

 

Assists IT Manager with performing entry level technical responsibilities. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Include the following. Other duties may be assigned.

• →Initially assists IT Manager with hardware and software configuration as well as device and printer set up. Eventually, the IT Assistant will be required to take the lead on these tasks.
• →Learns quickly and can work independently while apprising IT Manager of concerns or issues where assistance needed.
• →Answer user inquiries regarding computer software or hardware operation to resolve problems.
• →Oversee the daily performance of computer systems.
• →Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• →Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• →Develop training materials and procedures or train users in the proper use of hardware or software.
• →Communicates respectfully and effectively with management and co-workers.
• →Occasionally required to perform accurate data entry.

Desktop computer support

• →Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes).
• →Guide users with step-by-step instructions (help create technical documentation and manuals).
• →Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available).
• →Conduct remote troubleshooting (ask targeted questions to diagnose problems, Test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs).

Mobile device support

• →Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security).
• →Tablet configuration (assign tablet to specific user, configure required applications, device security).
• →Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security).

 Asset inventory management

• →Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers).
• →Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal).
• →Ensures asset recovery upon employee departure (collaborate with managers/HR to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use).

 Computer setup

• →Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses).
• →Software installation (install user specific software per user manager instructions).
• →Email setup (coordinate with EMCOR to create user email database).

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s Degree or Technical Training in Information Technology preferred. (High School diploma or GED required).
• BSc in Computer Science or relevant field or equivalent work experience a plus.
• 2yrs experience as a Desktop Support Technician or similar role.
• Demonstrated Windows computer skills/experience.
• Able to work scheduled work hours.

 

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

• Must demonstrate integrity, honesty, confidentiality, professionalism and commitment to company values.
• Must have patience in resolving colleagues’ technical issues.
• Must be self-motivated and able to work efficiently and be dependable.
• Must have excellent organizational, communication, and multi-tasking skills.
• Must have high standards of quality with attention to detail.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear.  The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

 

While performing the duties of this job, the employee may be required to commute to field locations. The employee must have the ability to navigate around job site locations.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Please review our Affirmative Action Policy.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.