Senior Reliability Specialist

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

The Op Ex System Manager leads the execution, governance, and continuous improvement of the systems, standards, processes, data, and digital capabilities that enable enterprise reliability and asset management programs. Reporting to the Director, CI&R, this position translates reliability engineering, asset management, continuous improvement, and digital transformation strategies into scalable programs, practical controls, standardized workflows, and measurable business outcomes.The role is accountable for preventive maintenance program governance, maintenance standards and the process documentation libraries, asset and reliability standards administration, data quality, CMMS optimization, performance analytics, AI enablement, and enterprise systems and automation development. The position partners with Reliability Engineering, Operations, Transition, IT, account leadership, and technical subject matter experts to strengthen maintenance-program consistency, improve data integrity, reduce manual effort, and support reliable, repeatable execution across customer accounts and portfolios.

PMRM Strategy Execution & GovernanceOwn PMRM governance standards, program requirements, workflows, templates, and deployment controls. Lead new program development, optimization, level-loading, workload balancing, capacity planning, and change management activities while ensuring consistent application of naming, frequency, asset assignment, work-order type, specialty, schedule, and procedure standards.

Standards, Training & Process GovernanceMaintain, and continuously improve the enterprise standard procedure, training, and process documentation libraries. Establish governance for content development, technical review, approval, publication, revision control, accessibility, and lifecycle management while ensuring alignment with OEM guidance, regulatory requirements, reliability practices, and operational needs. Partner with account leaders to drive adoption, monitor compliance, address execution gaps, and ensure standardized processes are consistently followed across all accounts.

Operational Process ExcellenceDesign, document, standardize, and improve operational workflows using process mapping, structured problem solving, root-cause analysis, Lean, and Six Sigma methods. Clarify ownership, handoffs, controls, and approval points to reduce variation, eliminate waste, and sustain measurable improvements.

Data Governance & Quality ManagementLead governance of the standards for asset, maintenance, reliability, and operational data. Define data ownership, validation controls, audit methods, exception management, reconciliation, and corrective-action processes that improve completeness, accuracy, consistency, and reporting integrity.

CMMS Strategy Execution & OptimizationServe as a business owner for CMMS governance and continuous improvement. Develop and administer standards for asset structures, model records, PMRM configuration, work-order classification, and data controls; partner with IT and CMMS administrators on enhancements, integrations, transitions, migrations, usability, scalability, and reporting.

Performance Analytics & ReportingDefine maintenance, reliability, compliance, workload, and operational-performance measures. Monitor and identify improvements to Power BI dashboards, standardized reports, forecasts, and executive summaries; evaluate PM effectiveness, reactive demand, schedule compliance, labor utilization, asset performance, and data-quality trends; translate findings into prioritized actions.

AI & Digital EnablementIdentify and prioritize AI-enabled opportunities that improve productivity, governance, knowledge access, and decision-making. Develop or oversee solutions using Microsoft Power Platform, Copilot Studio, Power Automate, Power Apps, and related technologies with appropriate testing, documentation, ownership, training, change management, and sustainment.

Enterprise Systems & Automation DevelopmentDesign and deploy scalable applications, workflows, integrations, and automation solutions that reduce manual work, strengthen process controls, and improve visibility. Translate business requirements into practical system solutions and coordinate delivery with Operations, Transition, IT, account teams, and technical stakeholders.

Education

(HS Diploma, Under/Graduate Degree, etc.)

Bachelor’s degree in Engineering, Reliability, Operations Management, Business, Information Systems, Asset Management, Facilities Management, or a related discipline from an accredited college or university; or an equivalent combination of education, technical training, and relevant experience.

Business Experience

     (prior years’ work/related experience)

• Minimum of 5 years of progressive experience in maintenance, reliability, operational excellence, enterprise systems, CMMS governance, asset management, or continuous improvement.

• Demonstrated experience leading cross-functional process improvement, systems optimization, data governance, or maintenance-program initiatives across accounts, sites, or business units.

• Experience developing or administering maintenance standards, PMRM programs, procedure libraries, asset structures, reporting solutions, or digital workflows.

• Experience partnering with Operations, IT, Transition, account teams, and technical stakeholders to define requirements, govern delivery, and resolve process or data issues.

• CMMS and maintenance-program experience required; experience in an integrated facilities management environment preferred.

Licenses/Certifications

Must possess a valid driver’s license. Ability to travel to Canada with a valid passport preferred. Lean Six Sigma Green Belt or Black Belt, Certified Reliability Leader (CRL), Certified Maintenance Manager (CMM), Project Management Professional (PMP), or comparable certification preferred.

Language Skills

Strong written and verbal command of the English language required. Ability to communicate technical, operational, system, and data requirements clearly to employees, operations leaders, customers, IT partners, and executives.

Technical Qualifications & Skills

• Strong knowledge of PMRM governance, maintenance planning, asset management, reliability practices, procedure management, and operational process improvement.

• Proficiency with enterprise CMMS or EAM platforms such as Corrigo, IBM Maximo, SAP PM, or comparable systems.

• Advanced capability with Microsoft Excel, Power BI, SharePoint, PowerPoint, and collaborative work-management tools.

• Experience with Microsoft Power Platform, Copilot Studio, Power Automate, Power Apps, Dataverse, automation, or related digital technologies preferred.

• Ability to define data standards, identify exceptions, assess process and system risks, and translate analysis into practical requirements and action.

• Strong project leadership, facilitation, change-management, stakeholder-management, and cross-functional influence skills.

• Ability to manage competing priorities, maintain governance discipline, and deliver scalable solutions across a distributed organization.

• Familiarity with applicable safety, regulatory, compliance, and audit requirements affecting facilities maintenance and asset records.

 

 

Strategic execution: translates CI&R priorities into practical standards, tools, controls, work plans, and measurable outcomes.

Governance discipline: establishes clear requirements, ownership, approvals, controls, documentation, and escalation paths.

Systems thinking: recognizes dependencies among maintenance programs, assets, procedures, people, process, data, technology, and customer outcomes.

Operational and customer partnership: works effectively across Operations, Transition, IT, account teams, and technical functions while protecting process integrity and usability.

CMMS and maintenance acumen: understands PMRM configuration, asset structures, work-order data, maintenance planning, reliability principles, and execution requirements.

Data-driven decision making: uses performance measures, exception data, workload information, and business context to identify risk and direct action.

Digital enablement: identifies appropriate opportunities for reporting, automation, AI, and workflow technology while maintaining documentation, control, and sustainment.

Continuous improvement: applies process mapping, root-cause analysis, Lean, Six Sigma, and structured problem solving to eliminate waste and variation.

Influence and executive communication: communicates issues, options, recommendations, decisions, and performance trends clearly to varied stakeholders.

Integrity, safety, and accountability: models professional judgment, transparency, responsible data stewardship, and commitment to safe, compliant, high-quality execution.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use a computer and other office equipment, communicate verbally, and travel through commercial, industrial, and construction environments. The employee may occasionally be required to climb stairs or ladders, access roof or equipment areas, stoop, kneel, crouch, or move through confined passageways in support of site assessments and project activities. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities include close and distance vision, color recognition, and the ability to review drawings, dashboards, plans, and technical documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of work is performed in a standard office, remote, or hybrid environment. The position also requires periodic work at customer facilities, commercial properties, manufacturing environments, mechanical spaces, rooftops, and construction areas. During site visits, the employee may be exposed to moving equipment, outdoor weather, temperature extremes, noise, airborne particles, chemicals, electrical hazards, and vibration. Required personal protective equipment and all site safety rules, including OSHA and lockout/tagout requirements, must be followed.Work schedules may occasionally be affected by customer needs, production schedules, outages, or urgent operational events. Business travel is required and may vary based on organizational priorities, supported accounts, and project needs.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Please review our Affirmative Action Policy.

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