Service & Warehouse Coordinator

• Receive incoming service requests, answer customer questions, and create and update work orders.

• Schedule and dispatch technicians, coordinating customer availability, technician schedules, and material readiness.

• Communicate appointment windows, schedule changes, and job updates to customers and field personnel.

• Track open service requests, follow up on outstanding items, and help move work orders through completion.

• Keep job notes, customer information, and service documentation accurate and current.

• Receive, check in, organize, and store incoming materials and equipment.

• Pull and stage materials, tools, and supplies for technicians and job sites.

• Maintain inventory records and help identify shortages or replenishment needs.

• Coordinate deliveries, pickups, and material availability with technicians, project managers, and vendors.

• Maintain a clean, safe, and organized warehouse.

• Enter data, maintain files, and organize service and warehouse paperwork.

• Assist with purchase orders, vendor pricing requests, material orders, and delivery tracking.

• Help gather technician input and material pricing for service quotes.

• Review work order documentation for completeness and assist with billing preparation.

• Coordinate with office staff and management to resolve missing information, scheduling conflicts, or material delays.

Daily responsibilities will vary with service schedules, incoming deliveries, and branch priorities. You’ll work with the team to balance office coordination and warehouse tasks throughout the day.

• High School Diploma or General Education Degree
• One year experience in scheduling/dispatching
• Valid driver’s license
• Must be able to report to facility Mon-Fri 7a-5pm
• Must be able to pass drug and background screen
• Knowledge of Lighting is preferred inclusive of lamp types, ballasts and transformers
• Ability to read and interpret field paperwork, job quotes.
• Ability to multitask while staying organized
• Strong verbal and written communication skills
• Positive customer service skills
• Experience in lighting and electrical a plus!