Export Customer Service Administrator - 12 month FTC

Join a Global Business Supporting International Trade

Are you an organised administrator who enjoys working in a fast-paced, international environment?

Genus is looking for an experienced customer services professional or administrator to join our Export Customer Services team on a 15-month fixed-term maternity cover contract.

This is an exciting opportunity to play a key role in supporting global customers and distributors, coordinating international shipments, preparing export documentation, and ensuring products reach markets around the world efficiently and compliantly.

You'll work closely with colleagues, distributors, freight partners, and export specialists while developing valuable experience in international logistics and export administration.

Full training will be provided where needed, making this a great opportunity for someone looking to build or expand their career in customer service, administration, export operations, or logistics.

• This is a hybrid role based out of our Nantwich Office, once training is complete, with 2 days per week in the office
• The proposed start date is Jan 2027 and is a 12 month fixed term contract with potential to extend
• The fixed salary is 28k

Customer & Distributor Support

• Act as a primary contact for distributor, affiliate, and sales manager enquiries
• Resolve customer enquiries and complaints or escalate where necessary
• Provide administrative and operational support to international distributors and managers

Order Processing

• Process semen orders accurately and efficiently
• Check stock availability and regional bull allocations
• Complete order forms and enter order information into Genus One (ERP system)
• Generate packing requests and final invoices

Export Documentation

• Prepare export certification and supporting documentation, including:
• Export Health Certificates
• Shipment documentation
• Customs documentation and supporting paperwork
• Manage certification exceptions and compliance requirements

Logistics & Freight Coordination

• Arrange flight bookings and shipment collections through approved freight forwarders
• Review freight charges and shipment rates
• Track shipments through to their final destination
• Communicate Air Waybill (AWB) references and completed documentation to distributors and affiliates

Reporting

• Produce and distribute monthly stock reports to designated markets

Essential

• Strong computer literacy
• Excel or order software or CRM experience
• Strong organisational and time management skills
• Ability to effectively manage multiple priorities
• High level of accuracy and attention to detail, particularly when preparing and checking export documentation
• Ability to work to deadlines while maintaining accuracy and service quality
• Excellent written communication skills with customers and colleagues across multiple countries and cultures

Desirable

Experience in one or more of the following areas:

• Customer service
• Order processing
• Export administration - However training will be provided
• International logistics or shipping documentation - However training will be provided

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.

• Monitor and identify goals for the reduction of our GHG emissions from our own operations.
• Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
• Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
• Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs). 

Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.