Credit and Collections Analyst

Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here. At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce. We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do—together—to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.

The Credit & Collections Analyst is responsible for the implementation and coordination of credit and collections policies and procedures. Primary scope of responsibility is daily Accounts Receivable collection efforts. The position is responsible for a multi-million dollar receivable portfolio and must safeguard the company’s interest without compromising the customer’s goodwill.

• →Help design, implement and continuously improve the collections process to minimize collection risk while maintaining the customer relationship.
• →Provide support to internal customers (Sales Service Reps and Account Managers) through meaningful metrics, standard reports, credit evaluation and collections trends.
• →Monitor US & Canadian AR aging reports for assigned customers.
• →Expedite collection of receivables for assigned accounts.
• →Remove roadblocks through cooperative problem resolution and relationship building.
• →Ensure payment remittances are received and processed in a timely and accurate manner.
• →Collaboratively work with the AR Cash Applications Analyst to ensure payments or credits on account that are unapplied to invoices are researched and resolved timely. 
• →Use spreadsheets to analyze discrepancies between customer and company receivable details.
• →Communicate with Sales Service Reps and Account Managers to provide information on customer delinquencies and credit issues and participate in the development and implementation of solutions.
• →Access and understand D&B and CRM credit reports and provide credit-related input to Management for customer decisions.
• →Communicate with customers and document the information obtained from these communications.
• →Willingness to cross-train and serve as a backup for the essential functions of other teammates.

•  Experience resolving high-volume discrepancies that warrant in-depth investigations and implementing process improvements.
• Energetic, eager to learn, process-improvement driven, well organized and self-motivated.
• Experience in dealing with large customers on a commercial level.
• Good computer and typing skills.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Able to work independently and complete assignments within parameters of provided instructions, prescribed routines and standard practices.

• Bachelor degree in Business Administration, Accounting or Finance preferred
• Five + years of credit and collections experience, including the evaluation of customer credit
• Working knowledge of SAP business system software is strongly preferred
• Proficient in Microsoft Office applications (Word and Excel) a plus
• Exposure to international collections a plus
• This individual must have commercial experience

Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.