Provincial Offences Court Clerk

Resumes are being accepted for the position of Provincial Offences Court Clerk within the Legal and Court Services Department, Court Services Division. Reporting to the Supervisor, Financial Operations/Court Services, the successful candidate will perform a variety of customer service and administrative functions for Court Services. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

• →Provide exceptional customer service, at the counter, by e-mail and on the telephone, to the general public, enforcement agencies, provincial ministry offices and legal professionals.
• →Answer inquiries and provide information regarding court processes and procedures, fines, court dates, status of charges before the court, times of court and court administrative procedures such as fine payments, guilty pleas, extensions, re-openings, appeals, time limits, enforcement status and forms to be completed.
• →Process payments on the ICON and AIMS systems, Moneris virtual point-of-sale terminal, and online payment portal and balance payments.
• →Prepare daily cash deposits, utilizing various ICON, Moneris, and AIMS screens in reconciling payments.
• →Carry out administrative functions of the Provincial Offences Court including document intake and processing, pay mileage to witnesses, review RICO reports and pull payments for tickets processed, review suspense payments, process mail, and perform administrative parking duties.
• →Review and approve of Reopening applications and Certificates Requesting Conviction as Clerk of the Court; forward applications that cannot be approved for judicial decision.
• →Utilize CAMS for administrative purposes.
• →Receive requests for court interpreters.
• →Accept, process, file and enter new charges (POA Part I, II and III) into CAMS, ICON and AIMS, including the electronic filing of e-tickets using the Easy Ticketing application.
• →Verify RICO rejection reports and make corrections to cases, as necessary.
• →Provide administrative support to the section by maintaining operational statistical data, preparing correspondence, filing, photocopying, stamping and sorting documents.
• →Maintain court records, documents and filing systems.
• →Maintain office supplies, inventory, equipment, and ensuring sufficient supply of forms.
• →Prepare and review necessary documentation for guilty pleas, re-openings, extensions and court orders including bench warrants and recognizance orders.
• →Act as Commissioner of Oaths, when required.
• →Perform other related duties as assigned.

• Experience related to the duties listed above, normally acquired through 1-year post-secondary education in court support or court administration, paralegal, or legal or criminal studies program plus 1 to 2 years of experience in court or legal administration office. Candidates with an equivalent education and experience may be considered.
• Experience handling financial transactions in a high customer interaction environment.
• Excellent communication skills with the ability to communicate with all levels of staff, stakeholders and the general public
• Intermediate skills in ICON and Microsoft Office (Word and Excel)
• Working knowledge of the Moneris virtual point-of-sale terminal, AIMS, ARIS, WAM and JD Edwards systems
• Intermediate knowledge of the Provincial Offences Act (Part I, II and III)
• Knowledge of legislation and processes related to court administration matters
• Ability to use proper legal terms in clear concise language
• Excellent organizational skills
• Ability to work independently and in a team environment
• Ability to work well under pressure, complete multiple task assignments and function effectively in a high-volume workplace with time constraints
• Ability to deal effectively with contentious situations and to exercise discretion, judgement, diplomacy, and confidentiality
• A satisfactory Police Record Check will be required at time of offer
• Fluency in French language would be an asset

Hours of work35 hours per week, Monday through Friday, between the hours of 8:30 a.m. and 4:30 p.m. with the requirement to extend the workday to complete customer service inquiries.

How to applyQualified applicants are invited to apply using our online application system by November 18, 2026. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

Hiring Process TransparencyThe City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & AccessibilityThe City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.