IT Logistics System Specialist (Bilingual Korean/English)

• Provide 24/7 operational and technical support for Flex system modules related to Raw Material inbound/outbound processes and Shipping execution.
• Assure reliable 24/7 operation and data integrity across raw material tracking, production line feed, and finished goods shipping systems.
• Perform system monitoring, troubleshooting, and root-cause analysis for system failures or data discrepancies in raw material and shipping workflows.

• Understand automated warehouse (WMS/AGV) operational logic and interfaces to ensure smooth data synchronization with the Flex system.
• Provide troubleshooting and integration support for WQRS (Work & Quality Records System) and HMWS (MRO system) as they interact with raw material and shipping data.

• Provide training to production floor and logistics personnel in the proper operation of Flex system equipment, handheld devices, and barcode/RFID scanners.
• Develop standards, operational guidelines, and Standard Operating Procedures (SOPs) for logistics and Flex system administration.

• Perform hardware and software management, maintenance, troubleshooting, repairs, and system configuration updates.
• Manage ongoing support requests, equipment inventory (scanners, terminals, printers), and ensure replacement stock availability.

• Utilize Flex database data to write SQL queries, generate operational reports, and support custom application needs.
• Assist with the evaluation of employee suggestions and implementation of approved system enhancements.
• Support web development and design using C#, Java, JavaScript, HTML5, CSS, etc.
• Communicate with global headquarters regarding system changes, specifications, and global system deployments.
• All other duties as assigned, including providing operational and troubleshooting support for the Manufacturing Execution System (MES)

Education:

• (Required) bachelor's degree or equivalent combination of education and experience
• (Preferred) information technology or management science major or advanced degree in a related field

Experience:

• (Preferred) 3 years of relevant experience
• (Preferred) SQL, development skill for web system (JAVA, JSP) minimum 1 year, development skill for client-server system (ex, C#, Visual Basic)
• (Preferred) previous experience in the manufacturing industry

Language:

• (Required) good command of written and spoken English and Korean

Skills and Knowledge:

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
• Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

Physical Demands:

• While performing the duties of this job, employee is frequently required to stand; walk; use hands to handle or feel; to reach with hands and arms; and to talk and hear
• Must be capable of climbing up and down a ladder/stairs several times per shift
• Must be capable of standing for long periods of time
• Mobility throughout the facility
• Employee is occasionally required to stand and stoop, kneel, walk, or crouch
• Employee must lift and/or move up to 50 pounds unassisted on occasion
• Specific vision abilities required by this job include close vision, and ability to adjust focus

Benefits:

• 401(k), 401(k) matching
• Health insurance, dental insurance, vision insurance, life insurance
• Paid Time Off
• Paid Holidays

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.